Parts Manager

About Bayview
Bayview Trucks & Equipment Ltd. is a leading full-service dealer for Kenworth Trucks with locations across New Brunswick and Nova Scotia. We are currently seeking an experienced and customer-focused Parts Manager to lead the operations of our Dartmouth Parts Department.

Position Summary
Reporting to the Director of Parts, the Parts Manager is responsible for leading the day-to-day operations of the Parts Department, providing effective leadership and development to the team, and driving a high-performance culture focused on customer service, operational excellence, and profitability. This role is accountable for achieving or exceeding departmental sales and financial targets through effective inventory management, staff performance, and business growth initiatives.

Key Responsibilities

• Lead, coach, and support Parts Department employees to achieve performance goals.
• Manage inventory levels to ensure product availability while optimizing inventory turns.
• Oversee inventory control processes, including cycle counts and inventory accuracy.
• Supervise shipping, receiving, and inter-branch transfers.
• Provide customers with accurate parts, recommendations and technical support.
• Prepare quotations, process orders, and support sales growth initiatives.
• Assist customers with warranty inquiries and claims.
• Resolve customer concerns and maintain high levels of customer satisfaction.
• Ensure the showroom and work areas are organized, professional, and customer ready.
• Promote a safe, clean, and productive work environment.

Qualifications

• Previous experience within the medium/heavy-duty truck, automotive, equipment, or related industry.
• Strong technical knowledge of parts operations, inventory management, and product applications.
• Demonstrated leadership experience with a proven ability to coach, develop, and motivate teams to achieve performance objectives.
• Strong business acumen with an understanding of sales, profitability, inventory performance, and operational efficiencies.
• Exceptional customer service and relationship-building skills, with a commitment to delivering outstanding customer experiences.
• Strong problem-solving, decision-making, and analytical abilities.
• Excellent organizational, communication, and computer skills.
• Ability to effectively manage competing priorities and perform in a fast-paced environment.
• Flexibility to work occasional evenings and weekends as required to support business needs.

What We Offer

• Competitive Market Compensation
• Quarterly Bonus Opportunity
• Comprehensive Health, Dental, and Vision Benefits
• RRSP Employer Matching Program
• Paid Training and Professional Development
• Health & Wellness Reimbursement

Employment Requirements

• Satisfactory Criminal Record Check.
• Clean Driver's Abstract for employees operating company vehicles.