Support Services Supervisor

Position Philosophy

The Support Services Supervisor is responsible for supporting the creation of a human habitat and providing care and services that meet the needs of the elders in the cottages.

The Support Services Supervisor works cooperatively and respectfully with residents, coworkers, families, visitors, and volunteers to create a positive and pleasant environment in our community. The Supervisor provides leadership and guidance to housekeeping and laundry staff, ensuring services are delivered in a safe, efficient, and resident-centered manner.

Position Description

Reporting to the Administrator, the Support Services Supervisor is responsible for overseeing the day-to-day operations of housekeeping and laundry services at Rosecrest Meadows and The Sagewood.

This role ensures that cleaning and laundry services are delivered in accordance with organizational standards, infection prevention and control (IPAC) practices, and regulatory requirements. The Supervisor supports staff performance, coordinates workflow, and promotes a high standard of cleanliness, safety, and resident comfort.

The Supervisor is also responsible for inventory management and ordering of supplies to support efficient and effective operations.

Key Responsibilities

Supervision & Staffing

• Provide day-to-day supervision and support to housekeeping and laundry staff
• Support training of new employees
• Monitor staff performance and provide coaching
• Promote a respectful, positive, and collaborative team environment

Operations Oversight

• Coordinate daily housekeeping and laundry operations to ensure efficiency and quality
• Conduct regular inspections of resident rooms, common areas, and laundry processes
• Ensure timely processing and distribution of linens and supplies
• Oversee and maintain cleanliness of administrative areas, including offices, conference rooms, staff rooms, and staff washrooms
• Support and participate in deep cleaning of resident rooms and common areas as needed

Inventory & Supply Management

• Oversee inventory levels for housekeeping and laundry supplies across both sites
• Coordinate ordering of cleaning products, chemicals, linens, and related supplies
• Ensure appropriate stock levels are maintained to support daily operations and emergency preparedness
• Receive and organize deliveries, ensuring proper storage and rotation of supplies
• Maintain inventory records and support tracking systems as required

Infection Prevention & Control (IPAC)

• Ensure all housekeeping and laundry practices follow IPAC standards
• Monitor compliance with cleaning protocols, PPE use, and outbreak procedures
• Reinforce proper handling of soiled and clean materials

Equipment & Work Area Maintenance

• Ensure proper use and maintenance of equipment
• Monitor condition of equipment and coordinate repairs as needed
• Ensure work areas remain clean, organized, and hazard-free

Teamwork & Communication

• Collaborate with nursing and interdisciplinary team members to support resident care
• Respond to concerns and requests from residents, families, and staff
• Maintain open and effective communication across both sites
• Maintain resident confidentiality and privacy at all times

Qualifications

• Minimum 2-3 years of supervisory experience, preferably in healthcare or long-term care
• Knowledge of housekeeping and laundry operations, including IPAC standards
• Experience with inventory management and supply ordering is preferred
• Strong leadership, communication, and organizational skills
• Ability to manage multiple priorities across two sites
• Basic computer skills

Long Term Care facilities operate 24 hours a day, 7 days a week. Work hours will reflect operational requirements, with flexibility to ensure safe, high quality resident care