Application Administrator

BSS Application Administrator

Work Location: 6080 Young Street, Halifax, NS (On-site, 5 days per week)

Department: Information Technology

Reports To: Manager, BSS Architecture and Support

Employment Status: Full time, 40 hours per week

Eastlink is currently seeking an Application Administrator in Halifax, Nova Scotia. The BSS Application Administrator is a key member of the IT Business Support Systems team. This role will be responsible for performing administration tasks for the Eastlink Business Support Systems. The BSS Application Administrator will work closely with various business units in a collaborative manner to ensure that business applications are maintained and supported in a manner that ensures efficient and effective delivery service to the business.

The BSS Application Administrator must be knowledgeable about the Eastlink products and services, will work closely with the application vendors and other stakeholders to ensure performance and availability of the systems.

The BSS Application Administrator will work within a very dynamic and fast paced environment and should possess the ability to manage multiple assignments simultaneously, deal with tight deadlines, and manage within an ever-changing environment.

Key Responsibilities

• Perform problem analysis and resolution for complex application issues.
• Coordinate with development team to provide technical support for all business support systems.
• Administer all implementation issues and generate short-term and long-term resolution as well as preventive measures.
• Engage the vendors on issues relating to the Billing system and other applications.
• Manage incidents and requests and ensure resolution within the service level agreement.
• Ensure application proactive monitoring and overall process improvement.
• Support the delivery of key technology projects and other business initiatives.
• Responsible for performing application maintenance tasks and conducting system health checks.
• This role is part of an on-call rotation.

Qualifications:

• University degree or equivalent experience
• Systems support and administration experience.
• Previous telecommunication work experience is considered an asset.
• Configurations Management and Process Flow experience is preferred.
• Must have Strong analytic and deductive reasoning skills.
• Experience working on different operating systems.
• PL/SQL programming skills
• Python/scripting experience considered an asset.
• Previous security experience considered an asset.
• Must be self-motivated and work with minimal supervision.
• Effective in identifying, preventing, and solving problems as necessary in an ever-changing environment.
• Creative in developing solutions to business problems, and willing to consider non-traditional lines of thinking.
• Strong commitment to superior customer service
• Demonstrate solid judgement.
• Leadership and decision-making skills.
• Promote a positive work environment and understand the value of teamwork.
• Flexible, adaptable and willingness to change.

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work with Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

When you join Eastlink, you'll enjoy:

• Opportunities for internal growth and promotion
• Paid vacation and holidays
• Comprehensive health and dental benefits
• Company pension plan with employer contributions
• Employee discounts on Eastlink products and services

We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Need an accommodation during the hiring process? We encourage you to reach out and let us know how we can support your participation.