Client Experience Agent
Assumption Life
Moncton, NB
Job Details:
Benefits:
This position, within the Individual Insurance Services, is responsible for providing courteous and professional customer service to premium payors and brokers. The incumbent responds to incoming calls and emails and provides clear, accurate information about a broad range of individual life insurance products.
The role also includes administrative duties related to file management and requires strong organization, attention to detail, and discretion when handling confidential information.
The ability to learn, work collaboratively, and adapt to a dynamic work environment is essential. The incumbent must demonstrate professionalism in all interactions, follow established procedures, and maintain a high standard of service quality.
Respond to questions and requests by telephone or e-mail from clients and brokers about Assumption Life's active and inactive products;
Process customer requests, such as sending documents, changing addresses, refunding premiums or dividends, handling returned mail, etc;
Comply with service standards established by the sector;
Contribute to the development and improvement of work methods and procedures.
Excellent communication skills in both French and English, written and spoken;
Post-secondary diploma in administration or equivalent experience is an asset;
At least one year of experience in customer service, telephone service;
Knowledge of Microsoft Office Suite (Word, Excel, and Outlook)
Enjoy working with the public and good communication skills;
Good judgment, tact, diplomacy and politeness.
If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company, please apply no later than August 31, 2026.
The chance to be part of a dynamic, high-performance team that adheres to the following ethical values: leadership, collaboration, trust and commitment;
Opportunities for training and development;
A comprehensive benefits package including competitive salary, bonus, pension and benefits;
A dynamic downtown Moncton location;
A paid volunteer day;
Time off to care for family members and pets.
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