Senior Visual Designer - Recovery Services

Title: Senior Visual Designer - Recovery Services

Employee Working Location: Partially Virtual / Hybrid (Ottawa, ON)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Visual Designer supports the Humanitarian Services unit, with a focus on general and recovery-related products. The role will be responsible for working with executive and senior leaders to develop a range of products for internal and external audiences. The role requires a creative person, experience working in graphic design and who is comfortable with a high degree of working under pressure.

In this role, you will :

• Conceptualize, design and layout, from concept to production: presentations, documents, pitches, proposals, marketing pieces in digital and print, including but not limited to: infographics, illustrations, diagrams, charts, wayfinding signs, banners, information sheets, forms, reports, booklets, posters, etc.
• Maintain high standards of visual design quality and consistency across all projects, adhering to existing guidelines and best practices.
• Establish and communicate the creative vision for visual design projects, ensuring alignment with business objectives and user needs.
• Optimize designs for accessibility according to AODA and WCAG guidelines as well as equality of English and French editions.
• Ensure files are web and print production ready and adhere to production specifications including page setup, margins, bleed and binding.
• Organize and archive project files according to team established standards.
• Estimate time and resources required to complete concept, design and layout work, and advise on work back schedules.
• Present design concepts and drafts to senior stakeholders, responding to feedback and making necessary adjustments to achieve consensus.

What we are looking for :

• Qualifications include a minimum of 6-9 years experience and a 3-year college diploma or university degree in graphic design, visual arts, or related field and/or an equivalent combination of education and experience.
• Certifications or designations may be necessary depending on legal or regulatory requirements (i.e. designing interfaces that are usable by people with disabilities, adhering to accessibility guidelines (WCAG)).
• Requires expertise in a specialized discipline or broad experience across fields, along with an understanding of interconnections between processes and business units.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint.
• Advanced skills in Adobe Creative Suite across platforms (print, web, mobile, tablet), especially Illustrator, Adobe Acrobat Reader, and Photoshop.
• Advanced skills in layout design, creating style guides and design system components, typography, colour palette & brand aligned designs, imagery, iconography, and interaction design.
• Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations.
• Fluency in English is required, French is an asset.

Working Conditions :

• The majority of work will be conducted from a home-office or office-like setting.
• Requires significant attention to detail and concentration and ability to mentally process large amounts of information.
• Work requires the ability to work to multiple, conflicting deadlines.
• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.
• May require travel to safe locations; limited exposure to adverse conditions.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).