Application Strategist

Service New Brunswick

Application Strategist

In-Service Competition

17085 (R85-2026/27-263)

1 year Secondment

Pay Band 6

Flexible Work Location Within New Brunswick

This is an In-Service (closed) job opportunity, meaning applications are only open to current GNB employees and registered EEO program members. For a list of Open competitions, please click here.

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Service New Brunswick is seeking an individual to join the Application Portfolio Management team within the Technology Services Division as an Application Strategist lead for Application Portfolio Management (APM).

The Application Portfolio Management team identifies and pursues opportunities to support the delivery, management, and support of the strategic roadmap for the Technology Services Application Portfolio for both Enterprise and Client Applications.

Reporting to the Manager of Solution Planning Services, your key responsibilities will include:

• Responsible as the primary lead to research, design, further develop, modify, maintain, and the continuous improvement of standard operating procedures and associated support documentation (e.g., task details) required for APM.
• Ensuring that the current APM database evolves to meet the strategic roadmap
• Establishment of a viable data structure leveraging the SNB Operational Applications to support the analysis of services from all perspective (performance, efficiency and client satisfaction).
• The ability to quickly identify data gaps and find the root causes to recommend solutions (process modifications, data integration, etc.).
• Must understand information management and integration of data for a unified source of truth.
• Relationship management through collaboration with SNB clients to make informed decision on application.
• A strong working knowledge of SNB's delivery model is beneficial to understand the operational interactions within SNB Technology Services

Please ensure that you indicate the competition number 17085 (R85-2026/27-263) when applying.

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science and a minimum of six (6) years of related and progressive experience in an IT setting with a strong understanding of IT customer service processes from a line of business perspective. Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate:

• Experience in process modelling, documenting existing business processes and developing new business processes to support the implementation of new technical solutions using use case modeling concepts;

• Experience in conducting user workshops to uncover and define requirements;

• Experience in the implementation of technical solutions in an operational environment, both technical and business;

• Experience with "Gap Analysis" process used to identify to new/changed business requirements with respect to existing or off-the-shelf products;

• Experience in security relating to data confidentiality and client privacy issues in application design and development.

• Experience in report development and the interpretation of the data contained.

• Strong understanding of data structure is essential.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:

• Some weekday evenings and weekend work hours may be required.

• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment

• Effective Interactive Communication

• Client Service Orientation

• Relationship/Network Building

• Results Orientation

• Self-Confidence

TECHNICAL COMPTENCIES: The successful candidate will possess the following technical competencies:

• Written Communication

• Specialized Subject Matter Expertise and Knowledge

• Planning and Organizing Skills

• Consulting Skills

• Presentation Skills

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

This competition may be used to fill future vacancies at the same level within the same work location.

Salary: $78546 - $109616 annually – Pay Band 6 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking here before August 14, 2026 indicating competition number 17085 (R85-2026/27-263). Please note: we are transitioning to a new recruitment system for in-service opportunities such as this; you may be asked to enter your email address and enter a code to proceed to the next step. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture at [email protected].

We thank all those who apply however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!