ERP Application Support Specialist

ERP Application Support Specialist

Help customers get the most from their ERP systems.

At Contego, we partner with growing organizations to improve how they operate through modern ERP solutions, including Acumatica and Microsoft Dynamics 365 Business Central. As an ERP Application Support Specialist, you will be a key point of contact for customers, helping them resolve support requests, troubleshoot system issues, improve business processes, and gain confidence in their ERP environment. This role is ideal for someone who enjoys customer-facing problem solving, has strong business and technical curiosity, and takes pride in helping users keep their day-to-day operations running smoothly.

What You'll Do

As part of Contego's ERP implementation and support team, you will serve as a first-line responder for customer support requests. You will assess issues, gather requirements, troubleshoot application questions, recommend configuration options, and coordinate with internal team members or third-party vendors when escalation is required. While this position is primarily focused on help desk and application support activities, you may also participate in ERP implementation, upgrade, testing, reporting, training, and process improvement work depending on customer needs and team workload.

Customer Support (Help Desk)

• Monitor the customer case portal, triage incoming support tickets, and route cases to the appropriate support queue or team member.
• Provide first- and second-level ERP application support, including issue investigation, troubleshooting, resolution, documentation, and escalation when needed.
• Build or update reports and inquiries, including GI's, standard reports, and ARM financial reports to meet customer requirements.
• Support end-user training by preparing documentation, validating processes, and helping customers adopt system best practices.

Customer Version Management

• Communicate with customers about software version upgrades, timelines, testing requirements, and post-upgrade follow-up.
• Assist clients with upgrade testing, quality assurance, issue tracking, and validation of business-critical processes.
• Coordinate with third-party software vendors to support integrations, installations, troubleshooting, and customer communication.

ERP Implementation Support

• Assist Implementation teams during critical work periods. This may include assistance with report and inquiry customization and data migration.
• Test software customizations, configurations, reports, inquiries, and integrations to confirm they meet customer requirements.
• Participate as a team member on new customer implementations, including discovery, configuration support, testing, and go-live assistance.
• Lead the transition from implementation to Support plans

What You Bring Required

• A solid understanding of ERP solutions, with at least 3 years' experience working with at least one mid-tier or enterprise-tier ERP system and a willingness to learn Acumatica and/or Business Central.
• A solid understanding of financial business transactions, reporting, and operational workflows.
• Strong communication skills, with the ability to explain technical concepts clearly to customers and internal team members.
• Experience providing software support, help desk support, application support, or customer service in a technical environment.
• Advanced Microsoft Excel skills, including working with formulas, data cleanup, imports, exports, and analysis.
• Comfort working with data formats, data manipulation, validation, and loading processes.
• A collaborative, team-oriented attitude and willingness to support customers and colleagues wherever needed.

Nice to Haves

• Experience with ERP systems such as Acumatica, Microsoft Dynamics 365 Business Central, Microsoft Dynamics SL, Microsoft Dynamics GP.
• Report writing experience, such as Crystal Reports, Acumatica Report Designer, Management Reporter, SSRS, or similar tools.
• Knowledge of SQL queries or relational database concepts.
• Programming, scripting, integration, or automation experience.
• Diploma or Bachelor's degree in Accounting, Business Administration, Information Technology, Computer Science or other related field.

Training and Onboarding - As part of onboarding, the successful candidate will complete selected courses through Acumatica University and receive internal training on Contego's support processes, customer case management, and ERP implementation methodology.

Why Join Contego?

• Work with diverse customers across multiple industries
• Influence business outcomes-not just system configurations
• Grow your ERP expertise with training, certifications, and real-world challenges
• Be part of a collaborative, experienced consulting team that values initiative and ideas
• Salary Range $60,000 to $80,0000 annually. The final salary will reflect the successful candidate's experience level, ERP proficiency, and demonstrated ability to support customers in a technical environment.
• Health and Dental benefits after 3 months.
• Calgary based position. Office based for first 3 months, then hybrid option may be available.