Bilingual Disability Operations Consultant (Temp 12 month)

Position Type:
Temporary - Temporaire

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Opportunity :

As a Bilingual Disability Operations Consultant, you will be responsible for growing and developing relationships, and program management for active corporate Disability Management accounts. You will be one of the senior disability team to work directly with our clients to identify trends, implement and support solutions for the clients' disability management programs.

Key Responsibilities :

• Provide technical expertise and knowledge as a senior team member of Disability Operations.
• Collaborate with Regional Sales, Underwriting, and Disability Claims teams to identify disability program issues, assess operational impacts, and develop effective solutions.
• Work closely with Disability Operations teams to deliver timely, responsive, and client-focused service.
• Develop and maintain positive working relationships with select employers to support satisfaction with disability management services and achieve improved program outcomes.
• Review and evaluate Requests for Information (RFIs), Requests for Proposal (RFPs), and contract deviations, providing subject matter expertise to ensure proposed solutions align with operational capabilities, contractual requirements, and client expectations.
• Provide technical expertise, support, and participation in disability proposals, finalist presentations, and client consultations.
• Manage the implementation of disability programs for new clients, including active participation in implementation meetings, development of project timelines, coordination of key activities, and education of claims staff regarding client-specific requirements, culture, and expectations.
• Take a proactive and strategic approach to supporting employers through analysis, reporting, and resolution of issues related to their disability plan experience.
• Identify opportunities to enhance service delivery, improve client outcomes, and support retention and growth of disability business.

As the ideal candidate for this position you possess :

• 5+ years of experience in disability
• Extensive knowledge and expertise regarding disability case management practices and processes
• Insurance designation (LOMA or other) will be considered an asset.
• Excellent verbal and written communication skills
• Exceptional problem-solving skills
• Highly developed analytical, organizational and decision-making skills with the ability to evaluate issues from a strategic perspective
• Demonstrated customer service excellence
• Ability to prioritize work effectively under tight deadlines
• Ability to influence and negotiate with both internal & external partners
• Self-motivated
• Strong project management skills
• Bilingualism English/French: Proficient in French is required to perform the duties of this role

#CBM1

Pay Range : $73,465 - $101,014 (CAD)

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently-without AI assistance-to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [email protected] .