Benefits + Specialist

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Summary

Working in an innovative environment and customer centric space, the Benefits + Specialists will develop a high level of knowledge of Medavie Blue Cross products and services in order to meet the needs of walk-in traffic and answer inquiries professionally. With customers directly in front of you, you must at all times, be professional, courteous and deliver exceptional customer service. Medavie Benefits + Specialists essentially are the face of the company to our customers.

Hours of work for this position will be between 8:00 am to 4:00 pm, Monday to Friday, on-site at our Kenmount Road Location in St. John's NL.

As a Medavie Benefits + Specialists your key responsibilities are:

• Working with the public providing superior front-line customer service.
• Educate our members on our self-service platforms and guiding the member through our digital channels.
• Assess customer needs and address issues in a timely manner, including appropriate customer follow up.
• Answer routine customer questions relating to policy and/or company products, providing guidance on their benefits.
• Ask questions to determine details on claims submissions and customer inquiries or concerns.
• Corresponding to members via email pertaining to their benefits.
• Meet team and corporate goals and objectives based on your performance and contribution to the team.
• Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity.
• Support continuous improvement by actively seeking and identifying improvements to processes and services from clients' perspective as well as from personal experience, sharing ideas with team, leaders and others as appropriate.
• Other duties as assigned.

Required Qualifications

• Education:
• High school and one year post-secondary diploma or equivalent
• Work Experience:
• Eighteen months or relevant experience, at least 1 year in a position with face to face customer contact.

Other Qualifications:

• Highly effective listening skills to ascertain customers' needs, and determine appropriate action required for resolution. Excellent verbal skills for explaining complex issues to customers. Excellent written communication skills.
• Computer Skills:
• Experience working in a PC setting with multiple software applications including experience navigating between multiple applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision.

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:
46,292 - 52,078 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently-without AI assistance-to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [email protected] .