Vice President, Health and Dental Operations

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Reporting to the Executive Vice President, Medavie Blue Cross Insurance Division, the Vice President, Health and Dental Operations plays a critical senior leadership role accountable for the delivery, performance, and evolution of Health and Dental insurance operations across Canada. The VP serves as a key member of the Insurance Division leadership team, ensuring exceptional service delivery while advancing strategic priorities, operational excellence, and sustainable growth.

This role is responsible for leading large national teams across Member Contact Experience, New Business Implementation and Onboarding, Health and Dental Claims Management, Client Administration Solutions, Operational Excellence, Continuous Improvement, and AI-enabled service delivery. The VP will drive operational performance, elevate the client and member experience, and foster a culture of accountability, innovation, and continuous improvement.

The VP will build scalable operating models, strengthen performance through metrics and service standards, and leverage automation, digital enablement, and artificial intelligence to improve efficiency, enhance customer outcomes, and support long-term business success.

This opportunity is based in one of our office locations in Etobicoke, ON; Moncton, NB; Montréal, QC; or Dartmouth, NS.

Your Responsibilities

Operational Leadership & Execution

• Provide senior leadership and oversight for Health and Dental insurance operations across Canada, ensuring strong operational performance, service delivery, and alignment to strategic business objectives.
• Lead the continued elevation of Member Contact Experience, New Business Implementation and Onboarding, Health and Dental Claims Management, Client Administration Solutions, Operational Excellence, Continuous Improvement, Automation, and AI-enabled service delivery.
• Develop and implement operational plans, performance metrics, and service delivery models that support consistency, efficiency, accountability, and measurable business results.
• Drive continuous improvement by identifying opportunities to reduce complexity, improve productivity, enhance service quality, optimize costs, and maintain strong risk and compliance practices.
• Ensure client commitments are met for plan members and sponsors by strengthening service standards, monitoring performance, and enhancing Operations' value proposition in partnership with Business Development teams.
• Lead transformational change by implementing new approaches, technologies, operating models, and process improvements that support long-term business growth and operational excellence.

People Leadership & Capability Development

• Lead, coach, and develop a large, primarily remote and geographically dispersed national team within a client-centric culture.
• Develop people leaders and foster a coaching culture focused on accountability, consistency, capability development, and professional growth.
• Manage leadership talent pipelines and succession planning to support operational stability and future growth.
• Create a culture of innovation, continuous improvement, and operational excellence by leveraging client and member feedback, employee insights, emerging technologies, automation, and artificial intelligence.

Collaboration & Stakeholder Partnership

• Build strong partnerships across Medavie, Blue Cross organizations, technology, data, product, business development, and corporate functions to solve enterprise challenges and deliver integrated solutions.
• Work collaboratively across business units and functional areas to remove barriers, accelerate decision-making, and achieve shared organizational objectives.
• Use operational insights, performance data, industry trends, and stakeholder feedback to inform decisions, strengthen service delivery, and support business priorities.
• Communicate a clear operational vision and leadership philosophy while influencing outcomes through collaboration, partnership, and practical execution.

What You Bring

• A bachelor's degree in Business Administration, Commerce, or a related field.
• 10-15 years of progressive leadership experience in insurance or a complex service-based industry, including large-scale operations, customer experience, and operational excellence.
• Executive-level operations management experience with a strong understanding of operational performance management, capacity planning, workforce optimization, and service delivery models.
• Demonstrated experience implementing automation, digital solutions, or AI-enabled capabilities to improve service delivery and operational performance.
• Strong knowledge of large and complex benefits and customer care programs, with a proven ability to assess and improve operational effectiveness.
• Strong financial acumen and analytical skills, with the ability to use key performance metrics, industry data, and business insights to address client needs and operational priorities.
• A proven ability to balance operational execution with strategic thinking and long-term business objectives.
• A strong client service orientation and the ability to build trusted relationships across internal and external stakeholder groups.
• Demonstrated success building high-performing teams, leading transformational change, and earning respect through collaboration, practical problem-solving, and openness to input.
• Excellent communication, leadership, decision-making, and problem-solving skills to guide national teams through operational accountability and continued service excellence.

Leadership Capabilities

As the Vice President, Health and Dental Operations, you will demonstrate leadership aligned with Medavie's values of Caring, Accountable, Responsive, Innovative, and Community-minded, and will bring the following capabilities:

• Strategic Planning: Identify priorities, think ahead, and make informed decisions that support long-term goals.
• Building Partnerships: Develop strong relationships across teams and with partners to achieve shared results.
• Customer Focus: Make decisions that prioritize client, plan sponsor, and member needs.
• Execution: Focus teams on key priorities, measure progress, and ensure accountability for outcomes.

What's in It for You

• A purpose-driven organization dedicated to improving the well-being of Canadians.
• A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one, plus wellness benefits, health resources, and fitness center discounts.
• A flexible work environment that supports work-life balance and empowers employees to thrive.
• Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.
• A collaborative and inclusive culture where your expertise is valued, your voice matters, and your contributions help shape our operational strategy.
• The opportunity to shape service delivery, operational excellence, and Medavie's digital ecosystem across Canada, contributing to meaningful innovation and measurable business outcomes.

#CBM1

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently-without AI assistance-to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [email protected] .