Service Optimization Consultant

DEPARTMENT: Optimization of the Health and Community Services

ANTICIPATED START DATE: 13 Jul 2026

BARGAINING UNIT: Management and Non-Bargaining

JOB TYPE: Permanent full-time

SCHEDULE: Day, 8 and 12-hour shifts. Work schedule may be changed to meet operational needs.

LANGUAGE REQUIREMENTS: Bilingual essential

NOTE: Applicants must attach a resume to their application.

JOB SUMMARY:

Reporting to the Director of Primary Health Care, the Service Optimization Consultant has extensive skills and experience in streamlining operations and resources. This person provides strong leadership and supports the transformation of the health care system, focusing on primary care in accordance with the strategic plan, with a view to system optimization, effectiveness and efficiency. In collaboration with directors, managers and partners, the incumbent will achieve successful change by managing complex improvement projects, analyzing current workflows, identifying opportunities for improvement, and designing, developing, evaluating and implementing change ideas through the application of state-of-the-art improvement strategies and techniques. The consultant will develop a lean operating model in a clinical environment, based on data from all levels of the pathway, in-depth analysis and close monitoring of performance indicators. The incumbent will collaborate with various stakeholders to identify barriers, streamline processes and implement innovative solutions for the use of various community services and resources, as well as optimizing functional and fluid processes for transition with specialized services including hospitals. The successful candidate will play a crucial role in optimizing the allocation and use of human resources within our facilities and must be enthusiastic about enabling an organization to achieve excellence in people-centred care, while being an efficient and effective organization in its approach.

REQUIREMENTS:

• Bachelor's degree in a health-related field, business administration, or health services administration;
• Master's degree, a plus;
• Certification in healthcare administration/management, a plus;
• Certification in process optimization or project management, a plus;
• Certificate in process and quality improvement, a plus;
• Minimum of five (5) years of experience in the healthcare sector, in roles requiring collaboration and engagement with healthcare professionals, group facilitation, workforce planning, or a related field;
• Minimum of two (2) years of experience in project management, change management, and continuous quality improvement;
• An equivalent combination of education and experience may be considered;
• Knowledge of the Microsoft 365 suite and other software used within the Network;
• Knowledge of Visio, Whiteboard, and PowerBI software;
• Knowledge of Miro/Mural is a plus;
• Proficiency in data analysis and interpretation, with the ability to collect, analyze, and present data using Microsoft Excel, statistical tools, and other relevant software to identify trends and effectively measure performance;
• Proficiency in methodologies and tools such as process mapping/flowcharts, cause-and-effect diagrams, Pareto charts, affinity diagrams, tree diagrams, 5S, FMEA, etc.;
• Strong understanding of healthcare operations, including staffing models, patient acuity, and regulatory requirements of professional associations;
• Excellent communication skills and the ability to collaborate effectively with colleagues at all levels of the organization, as well as with the medical community and healthcare providers;
• Proactive mindset, ability to take initiative, and anticipate the organization's needs;
• Ability to transform clinical data into operational recommendations to facilitate decision-making;
• Objectivity and the ability to represent different perspectives fairly and handle critical conversations with tact;
• Proven ability to engage interdisciplinary teams in collaborative continuous improvement projects aimed at achieving results, within a complex and rapidly evolving environment;
• Ability to work independently and as a team member;
• Physical ability to perform assigned duties;
• Good previous work history (performance and attendance);
• Adherence to professional ethics principles, to the Network management philosophy and organizational values;
• Compliance with the rules of confidentiality established by the Vitalité Health Network.
  

• The above requirements may be verified through oral, written or practical tests during the selection process.
• Should there be no fully qualified applicants, this position will not necessarily be reposted. If you wish to be considered for this position and meet most of the requirements, you are encouraged to apply at this time.
• The employer reserves the right to shorten or extend temporary assignments for operational reasons.
• We thank all applicants. However, only those selected will be contacted.