Customer Service Rep

Job Title: Customer Service Representative
Location: Saint John, New Brunswick
Shift: 9 :00am - 5:00pm Monday to Friday
Pay Rate: $18.00/ hr - $2 2 .00/ hr

Job Information:
We're looking for a dedicated and professional Customer Service Representative to join our team! The ideal candidate will have strong communication skills, excellent problem-solving abilities, and the ability to provide outstanding service while working independently or as part of a team.

Responsibilities:

• Respond to customer inquiries by phone, email, and in person
• Provide accurate information regarding products, services, and company policies
• Resolve customer concerns and complaints in a professional and timely manner
• Process orders, invoices, and customer requests accurately
• Maintain detailed and organized customer records
• Collaborate with team members and other departments to ensure customer satisfaction
• Perform general administrative and office support duties as required

Requirements:

• 2+ years of customer service experience preferred
• Strong verbal and written communication skills
• Ability to work as a team and/or independently
• Responsible, professional, punctual and reliable
• Excellent organizational and multitasking abilities
• Strong problem-solving and conflict resolution skills
• Proficient with Microsoft Office and general computer systems
• Ability to maintain a positive and professional attitude in a fast-paced environment
• Strict adherence to company policies and confidentiality practices