Manager, Learning Enablement Leads - Commercial Banking Operations

Job Description

What is the opportunity?

Commercial Banking Operations (CBO) is recruiting a Manager, Learning Enablement, to lead a team of Learning Enablement Leads (LEL) who support CBO training needs. As the Manager of Learning Enablement Leads, your role is responsible for supporting LEL's in their development and maintenance of effective training, delivery and ongoing training material development.

What will you do?

• Responsible for the coaching and development of a team of Learning Enablement Leads
• Work with the appropriate stakeholders and LEL's to establish best practices for the delivery and improvement of learning programs
• Responsible for the training framework nationally, providing direction and support on training requirements and deliverables.
• Develop relationships with business partners (CBO leaders, National Office, etc) to support employee development and deliver on strategic priorities.
• Identify opportunities and gaps in training programs across multiple LOB

What do you need to succeed?

Must-have

• Strong presentation, facilitation and problem-solving skills
• Experience in a training or coaching capacity
• Proven people leadership experience
• Experience in developing training curriculum
• Aptitude toward learning new software and ability to be self-taught
• Ability to work with minimum supervision, under pressure and tight deadlines, to maintain a superior level of service

Nice to Have:

• Learning design experience
• Bilingual in English and French
• Partner service focused, with a concern for order and quality
• Knowledge of CBO and National Office

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits

• Competitive compensation

• Opportunities to make a lasting impact and drive business growth

• A dynamic, collaborative, and high-performing team environment

• Progressive thinking and opportunities for professional development and growth

Job Skills

Curriculum Design, Facilitation, Process Improvements, Team Coaching, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-04

Application Deadline:

2026-05-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.