Team Leader - Deposit Processing

Job Description

The Team Leader - Deposit Processing supervises ongoing service of cash management programs for small business banking clients; leads, monitors and provides training for cash management services team. Typically supervises hourly and entry-to-mid level employees with day-to-day direction and tasks, in alignment with departmental procedures.

What is the opportunity?

The selected candidate will be accountable for all functions to cash / deposits / parcels from RBC branches and clients. Your team will process all incoming cash and non-cash parcels/deposits from Quebec and Eastern Ontario. The team leader will lead a team of 10 to 15 full-time employees and will be responsible for staff schedules, managing daily requirements, also responsible to monitor daily workflow, champion's service routines for the team & provide regular feedback to reinforce service quality, employee capability & the consistent use of Client First principles.

Must be flexible to work from 8:15pm to 6:00pm & 100% on Site.

What will you do?

• Ensures all employees are adhering to risk management, protocols, mandated policies & procedures.
• Addressing & reconciling all risk related issues within acceptable timeframes
• Leading performance management, supporting career development & rewarding strong performance by providing timely service routines.

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Strong communication skills
• Experience in leading / implementing & managing change
• Ability to work in high volume & strict timeframe deadlines

Nice-to-have

• Knowledge of Word, Excel, Compass, PeopleSoft, E-Order and Sales/Service Platform
• Lean Six Sigma - Yellow Belt
• Proven People Skills / Team Leader experience
• Strong collaborative partnership skills
• Understanding of the products the team supports / Branch experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive and high-performing teams / Opportunities to building close relationships with clients

Job Skills

Business Process Improvements, Conflict Management, Customer Service, Customer Service Management, Group Problem Solving, Systems Thinking, Team Development, Time Management, Value Realization, Waterfall Model

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-20

Application Deadline:

2026-05-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.