Operations Support Lead

Job Description

What is the opportunity?

The Operations Support Lead plays a key role in the resolution of all production issues that arise in Client Acquisition and Service (CAS) Operations. This role ensures production issues are addressed as soon as possible by collaborating with functional partners to contribute to the effective resolution of complex system-related issues. They also support the completion of daily system support tasks in addition to ad hoc projects which are client-focused or regulatory in nature and require specialized knowledge inputs from cross-functional team members.

What will you do?

•Contribute to the resolution of production support requests, including analysis of system issues

•Partner with Digital and Data and other stakeholders to support timely resolution of 'system-related' production issues

•Utilize knowledge and skills to contribute to the resolution of production issues requiring manual cleanups or workarounds

•Complete assigned manual 'BAU' tasks required for current and legacy systems to support CAS in day-to-day Operations

•Use specialized knowledge of CAS operations processes and related systems to provide support to digital or non-technical initiatives

•On an as needed basis, provide overflow support on testing and business readiness for digital initiatives to meet release deadlines

What will you need to succeed?

Must have:

•Minimum 2 to 4 years of experience in operational support or have a strong grasp of system, process, workflow, insurance products and technology

•Excellent communication skills and keen attention to detail

•Effective leader/collaborator with multiple stakeholders

•Working knowledge of applications such as INGENIUM, UWPro and other policy administration systems

•Deadline-driven, results-oriented and the ability to demonstrate sense of urgency

•Excellent analytical and problem-solving skills, inquisitive nature and comfortable challenging status quo

Nice to have:

•Proficient in Microsoft applications

•Working knowledge of database query tools

•General understanding of system Data Architecture and Infrastructure

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Business Appraisals, Business Process Design, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Organizational Change Management, Process Management, Time Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-30

Application Deadline:

2026-05-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.