Client Support- eProcurement

Service New Brunswick

Client Support for eProcurement System / Administrative Services Level 4

Temporary, Full-Time (18 months)

Fredericton

Open Competition

Service New Brunswick is seeking an enthusiastic individual who is interested in a 20-month temporary term with Strategic Procurement. Join our dynamic team as a key member reporting to the Manager of Central Tendering and Client Support, where you'll play a vital role in fostering a customer-centric culture.

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2025!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Your primary responsibility is to help enable the procurement of goods and services for government departments and government funded bodies using the New Brunswick Opportunities Network (NBON). This role offers a unique opportunity to engage with various clients, making a positive impact on their experience with Strategic Procurement.

If you thrive in a dynamic environment and enjoy achieving mutual success with clients, we invite you to join our dedicated team!

Responsibilities will include but are not limited to:

• Providing tier-one client support via email, telephone, or MS Teams to GNB, the broader public sector (e.g.: Municipalities, Crown Corporations, Universities, etc.), and private sector businesses.

• Maintaining user access and updating vendor information

• Facilitating communication with clients to help meet their needs

• Performing daily system maintenance tasks, testing new system functionality and other related tasks as required

• Transitioning to provide client support services for the upcoming Oracle Fusion Procurement module

ESSENTIAL QUALIFICATIONS:

• High school or GED supplemented by a one (1) year related post-secondary diploma plus a minimum of five 5 year's customer service or related experience.
• Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.
• Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate:

• Experience with NBON

• Experience processing complex computerized transactions

• Knowledge of applicable Acts, Policies, and Procedures

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking

• Effective Interactive Communication

• Client Service Orientation

• Information seeking

• Teamwork and cooperation

• Commitment to Learning

• Results Orientation

• Self-Confidence

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Ability to Use Office Technology, Software, and Applications

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

SALARY: $1,816 to $2,205 bi-weekly - Administrative Services Level 4 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation

We strongly encourage you to submit your application via the online portal by using the "Apply Online" button. Please ensure your application is complete by May 5, 2026, indicating competition number 15898 (R85-2025/26-1013). In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

This competition may be used to fill future vacancies at the same level. We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.