Manager, Business Process Analysis & Automation Solutions

Job Description

What is the opportunity?

As a Manager, Business Process Analysis, AI Solutions & Automation within TCOO's Productivity and Efficiency team, you will play a pivotal role in driving automation initiatives and delivering AI-powered solutions to complex business challenges. Working in close partnership with our Data Enablement team, you will identify inefficiencies in current processes, design innovative solutions, and oversee their successful implementation across the organization.

In this dynamic role, you will serve as the critical bridge between business stakeholders and technical teams, translating strategic objectives into actionable requirements while ensuring seamless delivery of solutions that drive measurable productivity gains. You will be responsible for developing comprehensive reporting frameworks that provide leadership with critical insights, while simultaneously identifying opportunities to eliminate manual work through intelligent automation.

This position requires someone who can navigate ambiguity, adapt quickly to changing priorities, and maintain momentum in a fast-paced environment where multiple high-stakes projects run concurrently. You will regularly interface with senior leadership, providing transparent updates on project progress, potential risks, and strategic recommendations that influence organizational decision-making.

What will you do?

• Process Analysis & Optimization: Conduct comprehensive analysis of existing TCOO workflows, creating detailed process maps and identifying automation opportunities. Deliver process improvement recommendations with quantified efficiency gains and implementation roadmaps.

• AI Solution Development & Implementation: Partner with the Data Enablement team to design, test, and deploy AI-driven solutions that address recurring business problems. Key deliverable includes successful launch of automated solutions that demonstrate measurable ROI and strong user adoption rates.

• Reporting & Analytics: Develop and maintain data sets to support regulatory and strategic reporting cycles.

• Requirements Translation & Technical Liaison: Serve as primary liaison between business stakeholders and IT teams, translating complex business needs into detailed technical specifications and user stories.

• Solution Validation & Quality Assurance: Design and execute comprehensive testing protocols to validate that implemented solutions meet business requirements and performance standards.

• Stakeholder Management & Executive Communication: Facilitate regular communication with senior leadership, providing transparent updates on project status, risk mitigation strategies, and strategic recommendations.

• Change Management & Continuous Improvement: Take an active role in change initiatives related to process automation and new technology adoption, while continuously monitoring implemented solutions for optimization opportunities.

What do you need to succeed?

Must-have:

• Bachelor's degree in Business, Mathematics, Engineering, Computer Science, or related field
• Experience working with cross-functional teams, particularly IT and technical stakeholders

Technical Skills:

• Strong SQL skills for querying large datasets, data extraction, and analysis
• Process mapping and optimization methodologies
• Requirements gathering and documentation
• Data analysis and reporting capabilities
• Understanding of automation tools and AI solution implementation
• Solution validation and testing methodologies

Business Skills:

• Ability to translate complex business ideas into detailed technical requirements
• Experience facilitating communication between business and technical teams
• Project coordination and stakeholder management
• Risk identification and mitigation strategies

Core Competencies:

• Independent Problem-Solving: Ability to analyze complex issues and develop innovative solutions autonomously
• Adaptability & Flexibility: Comfortable pivoting strategies when facing obstacles or changing requirements
• Executive Communication: Confident presenting progress updates, risks, and issues to senior leadership
• Priority Management: Skilled at managing competing deadlines and shifting priorities effectively
• Resilience: Maintains positive attitude and high performance under pressure in fast-paced environments

Nice-to-have:

• 2-4 years of experience in business analysis, process improvement, or technology implementation
• Experience with Tableau for data visualization and dashboard creation
• Other data visualization tools (Power BI, etc.)
• Experience with automation platforms or RPA tools
• Knowledge of AI/ML concepts and applications

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Critical Thinking, Data Administration, Data Mining, Data Modeling, Data Movement, Detail-Oriented, Group Problem Solving, Quantitative Research, Research Documents

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-17

Application Deadline:

2026-05-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.