Employer Support Representative NU

Translations in French and Inuktitut to follow

This position is located in Iqaluit.

The Employer Support Representative is responsible for delivering essential front-line centralized services to employers.

Serving as the first point of contact for employers, the Employer Support Representative responds to all inquiries, requests for assistance and/or support in a timely and efficient manner. This role focuses on resolving Tier 1 inquiries and issues at the first point of contact, while ensuring that more complex or specialized matters are efficiently escalated to the appropriate personnel. Through proactive communication and strong customer service, the Employer Support Representative supports effective employer engagement and contributes to the overall efficiency of the Employer Services unit and the WSCC.

Here are a few ways you will make a difference:

• Providing initial troubleshooting and technical support for WSCC Connect.
• Assisting employers with navigating WSCC services and provide support for first-level employer queries.
• Providing employer account maintenance and payment processing.
• Maintaining the Alternative Assessment Program (AAP) filing system and database.

What you bring to the role:

• A Business Administration Certificate or equivalent combined with two years of related experience working in an inbound/outbound call center environment and/or customer service-related field.

What we offer:

• The opportunity to positively impact the quality of life for workers across the NWT and Nunavut.
• A Northern Living Allowance of $3,700 for Yellowknife.
• Relocation assistance.
• A superior benefits package and enrollment in the Public Service Pension Plan.
• Learning and development programs and funding dedicated to your career growth.
• Generous leave entitlements and a workplace culture that supports a healthy work-life balance.
• A culturally diverse workforce that embraces change and welcomes your life experience.
• Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions.

Criminal Record Check: Candidates must be able to provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Indigenous Employment Policy: Candidates must clearly state their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Equivalencies: May be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.

Diversity and Inclusion: The Workers Safety and Compensation Commission is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility: Eligibility lists may be created from the competition to fill future term and indeterminate positions.

The Workers Safety and Compensation Commissions (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the workplace.