Process Specialist

Through interpretation and application of established policies and procedures, the Process Specialist, Parking & Curbside Services is responsible for the daily process/accounting and operational functions necessary to facilitate parking and curbside services operations. This role facilitates key processes within this business unit and is required to demonstrate a high degree of accuracy and proactive skills. This position will support and backfill for the Parking & Curbside Services Manager in their absence and facilitate the communication of all pertinent information to the Manager as required.

Responsibilities

Financial Reporting/Reconciliation/Analysis

• Assess, process and validate potential refunds for parking customers, work with Accounting Services and provide detailed analysis of the error and reason for refund

• Create billing reports for employee parking, hotel parking packages, and ground transportation operators

• Assist with parking/curbside service provider billing to ensure accuracy, carefully review all transactions

• Provide information to the Manager to account for variance reporting for revenue and expenses

• Assist in the development of budgets, forecasting and accruals

• Track both car shortages/customer wait times and UBER pick-ups outside of the designated area and create trending reports to identify gaps and opportunities over time

Administrative/Customer Service:

• Ordering of supplies for Parking and Curbside operations including service provider

• Email correspondence to all stakeholders on various procedures and directives.

• Proactive researching and reviewing of all files to understand the processes in place

• Maintain database of employee parking passholders

• Periodically assist with the development of specifications of RFPs

• Create purchase orders for supplies for parking and curbside service operations

• Review and respond to all inquiries pertaining to parking and curbside - internal and external inquiries.

• Interact and assist Car Service operators with inquiries

Employee Parking

• Primary contact for all airport stakeholders who require employee parking

• Follow established processes to enter/update data from our Groundside Operations System

• Activation/termination of employee parking requests

• Troubleshoot all employee parking issues

Parking Operations:

• Maintain car count daily/monthly

• In response to parking inquiries, create letters and emails to internal and external customers

• Follow up with contracted service provider to ensure all parking/curbside equipment works properly and assist with managing the service maintenance agreement with sub-contractors

• Assist the manager in the process of parking passes for special events

Curbside Operations:

• Facilitate the administrative portion of car inspections/license renewals/Macpass renewals, onboarding of new car service operators, pre-arranged operators, etc.

• Assist Manager with overseeing and developing the operation of traffic circulation on landside, including the terminal curb(s).

• Assist with commercial ground transportation activities, including buses, courtesy vehicles, taxis, limousines, and shuttle services

• Assist the Manager with the car license compliance procedures

• Establish Commercial Curb access for pre-arranged operators.

• Assist with issues involving the rental car area, issues relating to traffic circulation, lighting, snow removal, additional parking requirements

• Administer the Annual Airport Car Service (ACS) licensing process

• Process ACS License Holders requests for change of vehicles, change of company, lost IDs, applications to sponsor drivers, etc. Including scheduling appointments, collecting payments, scheduling driver's exam, etc.

• Coordinate and schedule Ground Transportation Committee meetings, including preparing the agenda, taking minutes and distribution to required parties, ensure follow up on action items in a timely manner

• Maintain the ground transportation database and pre-defined messages to be displayed on the sign for New Digital Sign & Software

Qualifications

• Post-secondary education in finance or accounting.

• Minimum three (3) years' experience in an accounting environment

• Experience in account reconciliations

• Experience using Oracle an asset

• Ability to be detail oriented is a requirement for this position

• Demonstrated ability to manage difficult situations, while maintaining a high level of customer service

• Demonstrated ability to learn new technology solutions

• Proactive and the ability to manage competing priorities

• Be able to operate in a fast-paced environment with priorities changing throughout the day

• Demonstrated ability to communicate effectively both orally and in writing

• Demonstrated ability to work as a member of a team

• Demonstrated ability to manage time and prioritize work

• Demonstrated ability to learn and apply new skills and knowledge

• Demonstrated safety awareness

• Demonstrated proficiency using Microsoft Office, MS Outlook , MS Word and Excel

ABOUT HIAA:

At HIAA, you will enjoy being part of an evolving global industry, with all the comforts that come from being one of only 200 employees. Employee engagement matters at HIAA -- in the last three years, an average of 91% of our employees said they would recommend HIAA as an employer.

Safety first: We go above and beyond to ensure a safe and healthy workplace for all our employees, providing comprehensive training, proper safety equipment, and a culture of collaboration and support. With us, you can trust that your well-being is always our top concern.

Caring supervisors and teammates: You'll join a team of supportive and caring individuals who are always ready to help each other succeed. Our supervisors and coworkers are invested in your professional and personal growth, and will work with you to provide guidance, support, and encouragement and professional development. With us, you'll always feel supported, personally and professionally.

Part of a larger community: You'll be part of a vibrant and dedicated community of professionals working together with one purpose: to safely and efficiently manage, operate and promote the region's largest airport. Whether you're a customer service representative, an electrician, or a member of our management team, you'll play a crucial role on our team and as part of the Halifax Stanfield community. With us, you'll be part of something bigger.

Competitive compensation and benefits: We believe in rewarding our employees for their hard work and dedication. That's why we offer competitive compensation and a comprehensive benefits package to support the physical, emotional, and financial well-being of our team. With us, you'll have access to industry-leading pay and benefits, including health insurance, a registered pension plan, retirement savings plans, and wellness programs, to help you thrive both personally and professionally.

At HIAA we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQ+ community. Applicants from these equity groups may self-identify through the on-line application process.

We also offer the following:

• Salary range $88,726-$96,261
• Commuting allowance (if eligible)
• Free parking for work and travel
• Training & development
• 3 weeks' vacation
• 12 paid holidays
• Paid family related time up to 37.5 hours
• Up to 10 sick days
• Registered pension plan with matching contributions up to 7%
• Medical and dental, currently at 100% paid premiums
• Health spending account

Pregnancy & parental leave top ups to 100%

To express interest in this opportunity please apply online directly

We are committed to building a diverse and inclusive workplace that reflects the communities we serve. We encourage applications from Indigenous Peoples, persons with disabilities, racially visible persons (members of racialized groups), and members of the 2sLGBTIQA+ community. Candidates are encouraged to self-identify during the application process.

To self-identify, please click here and complete the survey or self- identify on your application.