Client Services Manager

Job Number: J0326-0739 Job Title: Client Services Manager Job Category: Clinical & Nursing (LPN, RPN, RN, NP) Job Type: Permanent Full Time Work Location: Parkland Cape Breton Number of Positions: 1
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If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Client Services Manager to join our Parkland Cape Breton team based in Sydney, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Provides clinical oversight, leadership and expertise to the care/service team by fostering and promoting best practices
• Directs the regular health assessments of prospective and current residents to maintain quality of life in the appropriate lifestyle option
• Assists in the recruitment, orientation, training and professional development of team members
• Provides leadership to and direct supervision of employees in the area of responsibility
• Ensures compliance with organizations brand standards, policies, and regulatory requirements
• Responds to government inspection/investigation reports and maintains licensing standards
• Promotes and leads a safety culture

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A Practical Nurse diploma and currently registered with the Provincial Association of Practical Nurses
• You are passionate about working with seniors and have experience working with the elderly in a seniors' living or long-term care environment
• Minimum five (5) years nursing experience
• Experience in a supervisory/leadership role
• Current First Aid & CPR certificate
• Ability to provide a clear criminal record check with vulnerable sector screening upon hire
• Personal computer skills in the use of related software applications

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.