Publications Coordinator

About Jazz Aviation LP:

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture, as reflected in the Company Awards and Recognition page.

Join our award-winning team and be part of shaping the future of regional aviation!

Purpose of Position:

To ensure that internal documentation, Manufacturer's Manuals and vendor/service provider documentation, documents, forms, manuals and other materials are current and revised in a timely manner to ensure the most up-to-date material is available.

Key Responsibilities:

Maintain Provision and Distribution of Technical Publications:

• Coordinate the purchase of new documents and ensuring continued revision service for amendments including service bulletins, notices etc. from original equipment operators, vendors, customers, aircraft manufacturers, and other sources.
• Update electronic and hard copy documents including Insertion of Temporary Revisions, Technical Information, Bulletins, Supplements, Technical Talks etc.
• Log all manuals/publications in the computerized library data base (i.e., Trax and Teams.)
• Manage document distribution and control.
• Coordinate and carry out Flight Operations Onboard Library Campaigns (manual and document updates), other aircraft type technical data tasks as assigned by Publications Supervisor.
• Maintain externally controlled documentation to ensure compliance with regulatory & company requirements.
• Incorporate Jazz-approved material into externally controlled documents (i.e., TIBS and Supplements.)
• Coordinate and monitor service providers and regulatory agencies to ensure timely updates are received.

Maintain documents, forms, manuals and other materials hosted in the Citrix environment:

• Liaise with Information Technology (IT) to ensure software updates are installed within stated Regulatory and Company requirements.
• Conduct User Acceptance Testing (UAT) of applicable software updates.

Research & Troubleshoot Publications:

• Research documents and/or publications on OEM/Vendor/Aircraft Manufacturers websites to ensure data, pages, and publications match documents in inventory.
• Review and confirm documents and manuals reflect the most current approved revisions.
• Contact document owner/supplier for confirmation of distribution, revision discrepancies and adjust accordingly.

Administrative and Other Duties:

• Research and supply information regarding the availability and cost of publications.
• Price new document/publications and monitor/review invoices for accuracy.
• Lift/handle manuals, boxes of printed material and similar items.
• Travel as required and work occasional overtime.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of coworkers and customers.
• Perform other related duties, as assigned.

Key Qualifications:

Education

• High school diploma or equivalent is required.
• Post-secondary education in business, library sciences, business/records management or computer science is preferred.

Required Qualifications

• Minimum 3 years’ experience using library applications and data management software, including formal document control (versioning, approvals, change tracking).
• High level of proficiency in using:
  • Computer applications including database administration,
  • Microsoft Office Suite, including Word, PowerPoint, Outlook, and Teams,
• Minimum 3 years’ experience working in an aviation operational or support role.
• Excellent written, organizational, and oral communication skills.
• English language fluency or working knowledge.

Preferred Qualification

• Minimum 3 years’ experience working with OEM (Original Equipment Manufacturers) applications such as Bombardier and Embraer publications portals is preferred.
• Minimum 3 years’ experience working with large, structured documents, including regulatory and non?regulatory manuals is preferred.
• Minimum 3 years’ experience working with HTML, CSS and metadata standards is preferred.
• High level of proficiency in using Adobe Acrobat Writer and Microsoft Access is preferred.
• Intermediate level of proficiency in using Trax is preferred.
• French language fluency or working knowledge is an asset.

Benefits of Joining Our Award-Winning Team:

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

Our Commitment to Diversity, Equity, Inclusion, and Accessibility:

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.