Technical Service Representative (Dartmouth, NS)

Join Our Team as a Technical Service Representative at Atlantic Lottery!

Are you a tech-savvy problem solver with a passion for customer service? Atlantic Lottery is seeking a Technical Service Representative to support our Dartmouth Region and surrounding areas in Nova Scotia. In this hands-on role, you'll be responsible for servicing and maintaining lottery terminals and related equipment across Video Lottery and Retail Lottery sites, ensuring maximum uptime and compliance with service standards.

You'll work independently, traveling extensively within your territory, and play a key role in preventative maintenance and servicing/repairing equipment at retailer locations while maintaining positive relations. You will ensure maximum uptime of all assets delivering on key performance metrics while meeting our Service Level Agreements (SLA's).

Why Join Atlantic Lottery?

• Make a meaningful impact by ensuring retailers and players across the Dartmouth region receive reliable, high‑quality technical support that keeps our lottery network running smoothly.
• Work independently in a hands‑on, dynamic role where no two days are the same-troubleshooting, repairing equipment, and supporting retailers across diverse locations.
• Grow your technical career with access to ongoing training, professional certifications, and development opportunities within Atlantic Lottery's Customer & Technology Division.
• Enjoy competitive compensation and benefits, including extended health coverage, defined benefit pension, paid time off, wellness support, and opportunities for career advancement

Application Deadline: March 31, 2026.

Education and Experience:

• Educational Requirements: An Electronics diploma or a certified Engineering Technology diploma from a recognized post-secondary institution.
• Experience: 1 to 3 years of experience in Technical and Customer Service roles.
• Physical Requirements: Ability to lift and move weights up to 50 pounds.
• Driving Requirements:
  • A clean and valid driver's abstract.
  • A valid driver's license as required by law.
• Travel Requirements: Ability to travel up to 90% of the time within the designated service territories.
• Work Schedule: Ability to work shifts, including evenings and weekends, as needed.
• Age Requirement: Must be 19 years of age or older.
• Residency Requirement: Must reside within the assigned region (Dartmouth area).

Professional Skills:

• Strong analytical skills, including the ability to analyze and interpret complex technical issues, identifying trends, root causes, and potential solutions.
• Ability to resolve technical issues efficiently by applying critical thinking and using available resources.
• Excellent listening, communication, and collaboration skills.
• Strong motivation and eagerness to learn new technologies, applications, and tools relevant to the role.
• A desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns.
• Proficiency in MS Office.
• Ability to multi-task, problem-solve, prioritize and competently handle a variety of activities with a high degree of accuracy in a fast paced, customer-driven environment.

Assets:

• Gaming experience
• Troubleshooting experience
• A+ and Network+
• Service Now
• Cisco Meraki

Special Condition of Employment for Field Employees:

• Must be able to successfully complete First Aid/CPR training within provincial requirements.
• Steel toe boots/shoes are a requirement.
• Must complete Defensive Driving course.

Work Location & Flexibility

Working remotely from the field.

Compensation

• Salary Band: $62,600 - $93,600
• Expected Hiring Range: $66,000 - $76,000 (based on experience, skills, market conditions, and internal equity)

AL Benefits

• Extended health coverage (medical, dental, vision)
• Basic life insurance and disability coverage
• Defined Benefit Pension Plan
• Three weeks' vacation annually (pro‑rated), 13 paid statutory holidays, and a vacation purchase program
• Wellness support, including wellness programs, 3 personal care days, and a 24/7 Employee & Family Assistance Program
• Two paid volunteer days per year
• Career advancement opportunities

Recruitment Process

We've made meaningful enhancements to our hiring practices in recent years. Our typical recruitment process includes:

• Two in‑person interviews
• An assignment and/or scenario‑based questions
• Behavioral or cognitive assessments
• Verification of relevant certifications (as applicable)

All interviews are conducted in English, our primary working language, unless otherwise specified.

Only those selected for an interview will be contacted. Successful candidates will undergo reference checks and a mandatory criminal background check. Additional financial, educational, or credential verifications may be required depending on the role.

Internal Candidates

Internal applicants must be in good standing, which includes meeting expectations on their most recent performance review. Performance improvement plans, disciplinary actions, attendance, mandatory training, and other performance‑related factors may be considered. A Predictive Index (PI) assessment will also be conducted or shared with hiring managers.

Eligibility to Work in Canada

Candidates must have all required work permits, visas, and authorizations and be eligible to work in Canada at the time an offer is made. It is the candidate's responsibility to secure these requirements.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.