Provincial Peer Support Coordinator, NB-IYS

Preferably On-site

About CMHA of NB

The Canadian Mental Health Association of New Brunswick Inc. (CMHA of NB) is part of a nationwide, voluntary organization that that envisions a country where mental health is a universal human right. CMHA of NB work is guided by the mission of ensuring that all people in New Brunswick experience good mental health and well-being.

CMHA of NB is STEADFAST and has long fought to improve the state of mental health in New Brunswick, yet acknowledges that the work is ongoing and remains committed to this important task. CMHA of NB is INCLUSIVE and strives for all people in New Brunswick to see themselves represented and served by CMHA of NB. The organization values the voice of those who have experienced mental illness and recognize a diverse range of mental health approaches.

CMHA of NB is PROACTIVE, with leaders who value action over mere talk, and is committed to innovation and forward-thinking to continually address and improve mental health in New Brunswick. Furthermore, CMHA of NB is COMPASSIONATE, approaching its mission with empathy, care, love, and kindness.

CMHA of NB, being COLLABORATIVE, mobilizes and marshals resources, partners, and people to come together to realize necessary changes in our communities and in the mental health system in New Brunswick. CMHA of NB provides a wide range of services and supports to people who are experiencing mental illness, their families, friends, and the public. One of the core goals of these services is to help people with mental illness develop the personal tools to lead meaningful and productive lives.

Position Summary:

The Provincial Peer Support Coordinator, as a non-clinical role guides, mentors, and supports Peer Support Workers employed across the provincial IYS hubs. The role ensures that peer support services across the network are delivered according to NB-IYS values, principles, and best practices.

The Provincial Peer Support Coordinator leads provincial peer support standards and promotes consistent, high?quality, youth- and family-engaged peer support across NB-IYS. This includes guiding hubs in integrating peer support roles effectively within multidisciplinary teams, coordinating professional development, supporting fidelity to the NB-IYS peer support model, and contributing to youth and family engagement initiatives across the network.

The role also contributes to evaluation, continuous improvement, and collaboration across health, social, and community supports, and participates actively in relevant working groups and provincial initiatives.

Responsibilities:

Provincial Peer Support Leadership

· Provide guidance, coaching, mentorship, and best?practice support to Peer Support Workers across all NB-IYS hubs.

· Promote and uphold peer support values, ethics, and principles across the network.

· Support hubs in effectively integrating peer support roles within multidisciplinary teams.

· Offer consultation and guidance to hub leadership on peer role implementation and alignment with best practices.

· Coordinate and facilitate regular provincial peer learning sessions, reflective practice opportunities, and communities of practice.

· Support youth and family/caregiver engagement initiatives related to peer leadership and lived experience involvement.

Program Coordination & Collaboration

· Lead provincial coordination of peer support activities across hubs to ensure consistency and collaboration.

· Maintain strong relationships with NB-IYS partners, community agencies, and provincial stakeholders.

· Represent NB-IYS peer support at community events, presentations, and provincial working groups.

· Support communication and information-sharing across the network related to peer support and youth/family engagement.

Program Development, Standards, and Quality

· Lead the development, refinement, and ongoing updating of NB-IYS peer support standards, guidelines, and best practices.

· Monitor adherence to peer support principles and recommend improvements where needed.

· Identify system- and program-level trends and provide recommendations to NB-IYS leadership.

· Support implementation of quality improvement initiatives, ensuring services remain youth- and family-centered.

· Collaborate with NB-IYS evaluation staff on data collection, program evaluation, and outcomes tracking.

Professional Development & Capacity Building

· Stay informed on emerging best practices in youth peer support, mental health, and substance use.

· Engage in professional communities, associations, and networks as available and maintain an in-depth knowledge of available resources in the community.

· Provide training as required to hubs and peer support workers.

· Coordinate and deliver ongoing training, orientation, and professional development for Peer Support Workers.

· Support hubs in establishing environments that foster effective peer roles, psychological safety, and lived-experience leadership.

· Promote a provincial culture of continuous learning, reflective practice, and shared leadership.

Administration, Reporting & Evaluation Support

· Develop and refine program procedures, guidelines, and best practices.

· Lead or support policy development and ensure adherence to policies.

· Work closely with the NB-IYS team to ensure effective data collection and evaluation practices.

· Contribute to reports, documentation, presentations, and communication materials.

· Support consistent and appropriate documentation practices among Peer Support Workers.

· Promote adherence to confidentiality and data management standards in collaboration with hubs.

· Assist with tasks related to budgeting, coordination, or planning for the provincial peer support portfolio.

Other Responsibilities

· Contribute to provincial initiatives, working groups, and projects that strengthen peer support and youth/family engagement.

· Perform additional duties as required to support the mission and goals of CMHA-NB and NB-IYS.

Qualifications:

· Post-secondary education in a related field (e.g., social sciences, community development, mental health and addictions, youth work, social services, psychology), or an equivalent combination of training and lived experience.

· Minimum 2-4 years of experience working in peer support, youth engagement, family engagement, or related community mental health roles.

· Experience providing guidance, mentorship, or capacity building to peers, colleagues, or teams.

· A combination of professional competencies, work experience, and education will be considered.

· Training or certification in facilitation, coaching, or mentorship is an asset.

· Demonstrated Lived experience with mental health/substance use recovery, or related challenges and willingness to share the experiences, in a purposeful, professional, and intentional way, with the ability to model hope and resilience is an asset.

· Certification in peer support training is an asset.

· Experience with multi-disciplinary health care teams and primary care is a significant asset.

· Proficiency in both English and French languages is mandatory.

· Relevant professional, educational, or training certificates (ASIST, Changing Minds, NVCI, Mental Health First Aid, etc.) are assets.

· Workplace First Aid / CPR certification or willingness to be trained is an asset.

· A valid Work Permit is mandatory for temporary residents.

· Residency in New Brunswick (NB) or willingness to relocate is mandatory.

· A new Criminal Record and Vulnerable Sector Check is mandatory.

Core Competencies:

· Interpersonal Relationship

· Networking

· Communication

· Service Orientation

· Self-Development

· Accountability

· Values, Ethics, Integrity

· Equity, Diversity and Inclusion (EDI)

· Financial Acumen

· Flexibility

· Self-Management and Resilience

· Teamwork and Collaboration

· Leadership and developing others

· Strategic Thinking

· Project Management

· Change Management

· Creative Problem Solving & Decision Making

Knowledge, Skills, & Abilities:

· Knowledge of peer support values, ethics, boundaries, and best?practice models.

· Knowledge of youth development, trauma-informed practice, and harm reduction principles.

· Understanding of recovery?oriented approaches, family?centered practices, and lived-experience integration.

· Familiarity with community mental health services, youth-serving organizations, and social support systems.

· Awareness of emerging trends in youth peer support, mental health, substance use, and family engagement.

· Strong facilitation skills for communities of practice, workshops, trainings, and reflective learning environments.

· Excellent communication (written, verbal, and interpersonal), with the ability to collaborate across diverse organizations and disciplines.

· Skills in program coordination, documentation, evaluation support, and data-informed decision-making.

· Coaching and mentorship skills to support Peer Support Workers and promote consistent best?practice delivery.

· Ability to develop, update, and communicate standards, guidelines, and best practices.

· Ability to apply lived/living experience in a professional, intentional, and boundary?aligned manner.

· Ability to support integration of peer roles into multidisciplinary teams and promote peer-informed culture change.

· Ability to foster psychologically safe environments for learning, reflection, and peer development.

· Ability to work independently while contributing to a provincial team and multiple community partners.

· Ability to engage respectfully with youth and families/caregivers from diverse backgrounds.

Other Attributes:

· Passionate about mental health advocacy and community well-being.

· High emotional intelligence and empathy in leadership.

· Commitment to ethical and evidence-based practices.

Working Conditions:

· Work Environment:

o Primarily based in an office setting with flexibility for remote work as needed.

o Regular travel within New Brunswick to attend meetings, community events, and community partners engagements.

o Collaborative and team-oriented work culture, with engagement across multiple departments and external partners.

· Work Hours:

o 37.5 hours per week.

o Occasional evening and weekend work may be required.

o Flexibility in schedule to balance organizational needs with work-life balance.

· Physical & Mental Demands:

o Requires sustained periods of sitting, working at a computer, and attending virtual or in-person meetings.

o Fast-paced environment with multiple priorities, requiring strong time management and decision-making skills.

o Emotional resilience needed when handling sensitive mental health-related topics and high-stakes advocacy.

o High level of accountability, requiring creative thinking and problem-solving.

· Health & Safety Considerations:

o Regular adherence to occupational health and safety policies, especially when attending community sites or working with vulnerable populations.

o Exposure to emotionally charged situations and discussions, requiring strong self-care practices and support mechanisms.

How To Apply:

· Please submit your resume and cover letter in one PDF file to [email protected].

· CMHA of NB is committed to building a skilled and diverse workforce that reflects the New Brunswickers we serve. As an equal opportunity employer, we actively support workplace equity for all persons, and are committed to including and reflecting the population we serve. CMHA of NB encourages applicants to identify as belonging to one of the designated groups of the Employment Equity Act. Preference shall be given to those who demonstrate they are among the most qualified as stated above. Employment Equity Act

We thank all those who apply; however, only those selected for further consideration will be contacted.