Training and Knowledge Manager
Job Details:
Training and Knowledge Manager
Eastlink
Designated Office:
33 Alderney Dr, Dartmouth, NS
Work Arrangement:
100% onsite at the designated office
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.
We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization, and encourage members of equity deserving groups to self identify during the application process.
Eastlink is seeking a proactive and collaborative Training and Knowledge Manager to support Customer Care. If you’re passionate about leading people, elevating learning experiences, and maintaining high quality training materials, this is an exciting opportunity to make an impact.
About the Role
As the Training and Knowledge Manager, you will lead a team of Trainers and Content Developers while overseeing the creation, maintenance, and delivery of training content across the call center. You’ll ensure our learning materials are accurate, engaging, and aligned with business goals.
What You’ll Do
- Lead and support Trainers and Content Developers
- Manage all training content for new hires and ongoing development
- Maintain content accuracy across products, processes, and systems
- Oversee content updates in the LMS
- Work with business partners to identify training needs and content gaps
- Ensure consistent standards for documentation and training materials
- Evaluate training effectiveness and recommend improvements
- Stay current with instructional design trends and learning technologies
What We’re Looking For
- Experience in training, content development, or instructional design (remote learning experience is an asset)
- Strong leadership or team coaching background
- Solid understanding of adult learning principles
- Excellent written and verbal communication skills
- Highly organized, detail focused, and adaptable
- Proficiency with Microsoft Office and LMS platforms
- Tech savvy, positive, and solution oriented
Why Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your careers started with us and stay with us, your journey begins here!
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