Support Analyst - FSS Business Operations Support

Job Description

What is the opportunity?

The Support Analyst - FSS Business Operations Support will leverage core finance systems process knowledge and experience in order to provide application and business support to the global user community, business and IT partner.

What will you do?

• Process and verify client business rule changes (e.g. accounts, rates, operating units) ensuring appropriate approvals are in place.
• Review business rule changes to ensure there is no negative impact on financial reporting.
• Execute validation reports to ensure completeness and accuracy of business rule reporting structures.
• Participate as subject matter expert (SME) in requirements gathering and user acceptance testing (UAT) pertaining to system support initiatives and maintenance releases related to finance systems
• Review , update and keep current, task guides & standard operating procedures for internal processes in support of knowledge sharing
• Participate in all SOX audit activities in support of finance systems ensuring compliance to all controls.
• Ensure quality of service delivered is in line with the SLAs in place

What do you need to succeed?

Must Have

• University degree

• Experience with finance applications

• Detail oriented, analytical, can work independently and is a fast learner
• Good communication (oral & written) and interpersonal skills
• Proven time management, planning, organizational and problem-solving skills
• Change mindset and ability to apply a process improvement lens to all BAU activities

Nice to Have

• Lean Six Sigma Yellow Belt

Job Skills

Business Operations, Decision Making, Financial Reporting and Analysis, Internal Processes

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-05

Application Deadline:

2026-03-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.