Senior Manager, Operational Risk Management Initiative and Implementation

Job Description

What is the Opportunity?

PB&CB Operational Risk Management is currently hiring a Senior Manager, Initiative and Implementation to support to drive the implementation of enhanced operational risk management frameworks, processes, and systems. You'll have the opportunity to shape how RBC identifies, assesses, and mitigates operational risks while building a culture of risk awareness and resilience. This role is critical as we modernize our operational risk capabilities and governance to meet evolving operational risk requirements and support RBC's business growth objectives.

What Will You Do?

• Lead Change Initiatives: Develop and execute comprehensive change management strategies to implement new operational risk frameworks, tools, and processes across multiple business units and geographies. Monitor and evaluate progress of transformational initiatives, proactively planning for and mitigating risks and resolving issues to ensure smooth delivery and achievement of program objectives. Develop any enablement material to support rollout to key stakeholders across PB & CB to ensure understanding and adherence to new requirements.
• Process Optimization: Design, document, and refine operational risk processes, policies, and procedures to enhance efficiency and effectiveness, leveraging RBC Assist where applicable. Create business cases and provide recommendations for process improvement driven by data insights to build a strategic improvement roadmap
• Policy & Procedure Management: Maintain operational risk policies aligned with enterprise requirements and develop clear procedures that translate standards into actional guidance for stakeholders to support any change management
• Reporting & Governance: Manage initiative progress, risks, and outcomes through OKRs and other reporting documents and support key forums including the PB&CB Operational Risk Forum, which includes key business risk managers across the various lines of business
• Risk and Control Register: Support the Operational Risk Management teams with any implementation of change to the risk and control registers

What Do You Need to Succeed?

Must have

• 7+ years of experience in operational risk, risk management, or related field
• Demonstrated success leading change management or transformation initiatives, including strategy development and initiative execution
• Strong program and project management skills with ability to manage complex, multi-workstream initiatives
• Effective at working with senior management, GRM, and various teams to understand needs and requirements
• Thrives in a fast-moving environment, with high tolerance for change and ability to adapt
• Understanding of risk management concepts, specifically operational risk
• Strong verbal and written communication skills, with an ability to work effectively with all levels of employees, management and executives where applicable
• Exceptional PowerPoint and storytelling skills (including facilitation in remote / virtual models)
• Deep understanding of operational risk frameworks and methodologies

Nice-to-have

• Change management experience
• Operational risk management background
• Internal Audit background

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development
• Ability to make a difference and lasting impact

Job Skills

Communication, Fraud Risk Management, Long Term Planning, Operational Risks, Risk Control, Risk Management, Waterfall Model

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-02

Application Deadline:

2026-03-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.