Business Systems Solutions Manager

SOCIAL DEVELOPMENT

BUSINESS SYSTEMS SOLUTIONS MANAGER
(Pay Band 7)

OPEN COMPETITION

CENTRAL OFFICE - FREDERICTON

The Department of Social Development (SD) offers programs and services designed to provide protection and care for individuals and families, while also fostering independence and self-sufficiency. Social Development's over 1500 employees design, support, administer, and deliver programs and services in the areas of financial support, case management, clinical support, and protection. The department works with service providers and community partners to deliver these essential services in contributing to a safe, secure and healthy New Brunswick. The Department is undergoing a business transformation powered by modern digital technologies, redesigning how we work and deliver services to citizens. The transformation will enable better experiences for staff, partners and citizens of NB using modern technology solutions.
Social Development is seeking a forward-thinking and collaborative leader to join the Digital Transformation Branch as the Manager of Business Systems Solutions. The Manager of Business Systems Solutions will drive modernization with strategic and operational leadership for the business systems that support social services programs. This role leads and manages a team responsible for gathering business system requirements, system design, reporting, training and user support, while partnering closely with program leadership to ensure business system solutions enables efficient, effective, compliant, and client-centered service delivery.

This role is accountable for defining business needs and outcomes, while partnering with Technology Services for technical delivery.

As a member of the Management team, the successful candidate will be responsible to:
Team Leadership & Management

• Lead, inspire, and manage a team of business analysts, change managers, user support specialists, and trainers to modernize systems and support
• Set clear goals, priorities, and performance expectations aligned with organizational and program objectives
• Coach and mentor staff to build systems expertise and understanding of social services workflows with an emphasis on simplifying and improving processes and systems
• Allocate team resources, manage workloads, and ensure timely delivery of system enhancements and support
• Foster a collaborative, service-oriented team culture focused on supporting frontline case management staff, partners in service delivery and clients of Social Development
• Participate in hiring, onboarding, performance evaluations, and professional development planning

Systems & Program Leadership

• Provide ownership and strategic direction for business systems design of Social Development
• Serve as a trusted advisor to leadership on business system and process capabilities, limitations, and improvement opportunities
• Translate business requirements into business system design and teamwork plans
• Lead cross-functional initiatives involving business staff, IT, vendors, and external partners
• Prioritize business enhancements and fixes based on business impact, compliance risk, and resource capacity

Operational Excellence, Compliance & Continuous Improvement

• Ensure team adherence to designing business solutions that support data quality, privacy, and security standards (e.g., RTIPPA, PHIPPA, federal and provincial regulations)
• Oversee business system configuration decisions and data governance practices
• Guide the team in developing documentation, training materials, and standard operating procedures
• Lead user acceptance testing, change management, and user adoption efforts
• Use data and feedback to continuously improve workflows and reduce administrative burden on caseworkers

Vendor & Stakeholder Management

• Manage vendor relationships, ensuring contracts and service-level agreements are upheld to deliver value and efficiency to the Department
• Lead the team in issue escalation, root-cause analysis, and resolution
• Represent the business systems team in leadership meetings, audits, and external reviews

Required Qualifications

• Bachelor's degree in Information Systems, Social Work, Public Administration, or related field
• 5+ years of experience supporting case management or health or human services
• 2+ years of experience leading or supervising business or cross-functional teams
• Demonstrated ability to manage staff, set priorities, and deliver results in a complex service environment
• Strong communication skills with both technical and non-technical audiences

Preferred Qualifications
Preference may be given to candidates that demonstrate experience in one or more of the following asset qualifications:

• Experience managing teams in public-sector, nonprofit, or social services environments
• Experience with human services case management platforms (e.g., Salesforce, HMIS, CCWIS, SACWIS, ETO, Apricot, CareLogic)
• Project management and people leadership training or certification

• Experience with business process improvement strategies and tools;
• Experience with Agile methodology within medium to highly complex environments;
• Experience in transforming business practices, change management, training and support;
• Bilingual capability is an asset.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Organizational Commitment;
• Relationship/ Network Building;
• Effective Interactive Communication;
• Coaching and Team Development;
• Teamwork & Cooperation; and
• Results Orientation.
  

TECHNICAL COMPTENCIES: The successful candidate will possess the following technical competencies:

• Ability to Use Office Technology, Software and Applications;
• Planning and Organizing Skills;
• Knowledge of Financial Management;
• Effective Human Resource Management; and
• Written Communication.

This position requires strong organizational and a results-oriented individual who must be able to work independently and as part of a team.

Written and spoken competence in English is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.
Résumés should be in reverse chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $93,210 to $112,788 per annum

We encourage applicants to apply on-line or by mail at the following address by March 13, 2026, indicating competition number: R76-2025-26-87. This competition may be used to fill future vacancies at the same level.

Social Development
Human Resource Services
4th floor, 551 King Street
Fredericton, NB E3B 1E7
Telephone: (506) 462-5096
E-mail: [email protected]

We thank all those who apply however only those selected for further consideration will be contacted.

As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!