Account Service Officer

Job Description

What is the opportunity?

As an Account Service Officer, this role is primarily responsible to deliver client service to Global Transaction Banking clients. Responsibilities include processing bank confirmations, account maintenance, resolving unpostable items and providing unique account services such as drawdowns, NDDS, cheque and other stationery orders. We ensure the level of service commitment within Payments and Trade Operations is maintained while "helping our clients thrive and communities prosper".

What will you do?

• Communicate with the Relationship team on any client issues that may arise
• Provides consistent service within established benchmarks contributing to achievement of business Service Partner Agreement and client Service Level Agreement
• Responsible to accurately perform verification of pricing and date input into various systems: DDA, BVI, BCRMS and CLS.
• Provide prompt solutions to client inquiries on all things related to their business banking accounts (email communication)
• Immediate review, dispatch and preparation of transactions appearing on daily DDA Unpostable and Advance Posted reports ensuring timely response is received and action with pay/no pay from BTC/BBO clients
• Investigate complex inquiries and engage the appropriate service partners/vendors when required
• Provides strong support to Manager in handling service/product issues with quick resolution
• Work with minimal supervision and responsible for completion of all assigned work
• Champion agility and cross-train effectively within Cash Management Operations

What do you need to succeed?

Must Have

• Sales/Service & Contact Management or Performance Management experience
• Exceptional communication skills, verbal and written
• Strong understanding of BDA account setups
• Strong knowledge of Fiserv Applications ATF, EE, AE, and IRX
• Strong knowledge of BVI, ADI, DDA, CLS, BCRMS, and manual preparation of financial entries, ensuring accuracy of data
• Ability to work with minimal supervision and direction
• Openness towards coaching and feedback

Nice to Have

• Branch experience
• Thorough understanding of Global Transaction Banking
• Operation Centre experience
• Business Banking & CMO product knowledge (RBC Express, ACH, Wires)
• Familiarity with International business clients

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients

Job Skills

Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Strategic Thinking, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-19

Application Deadline:

2026-03-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.