Bilingual Deskside Support Technician

Service New Brunswick

Bilingual Deskside Support Technician

R85-2025/26-842

Open Competition - 2-Year Opportunities - Pay Band 2

Edmundston/Grand Falls

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2025!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

Service New Brunswick (SNB) is seeking individuals to join the Technology Services Division as Deskside Support Technicians in Edmundston/ Grand Falls.

KEY RESPONSIBILITIES:

As a member of the Engagement and Planning Services team, you will ensure proper computer operation so that end users can accomplish business tasks. Your responsibilities include, but are not limited to:

• Determining urgency, prioritizing and scheduling problems/tasks, or escalating where necessary
• Recording, tracking, and documenting the problem?solving process, including all decisions made and actions taken through to final resolution
• Performing hands?on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Performing preventative maintenance, including checking and cleaning workstations, printers, and peripherals
• Testing fixes to ensure problems have been adequately resolved
• All other duties as assigned

ESSENTIAL QUALIFICATIONS

• Successful completion of a two (2) year community college program in computer technology or a related discipline

Subject to the response to this competition, an equivalent combination of education, training, and experience may be considered.

Written and spoken competence in English and French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration.

ASSET QUALIFICATIONS

Preference may be given to candidates who demonstrate training or experience in one or more of the following areas:

• Knowledge of the ITIL framework
• Experience with basic computer hardware
• Experience with Windows desktop and server operating systems
• Extensive application support experience
• Experience with diagnostic utilities
• Experience in a health?care environment

OPERATIONAL REQUIREMENTS

• This position is fully in person, with travel between Edmundston and Grand Falls
• Some weekday evenings and weekend work hours may be required
• Frequent travel within the region; candidates must possess a valid New Brunswick Class 5 driver's license and have their own means of transportation
• Candidates will be required to undergo a Criminal History Clearance prior to appointment
• Candidates must be able to lift/move equipment weighing 20–50 lbs and be physically capable of completing technical work at client desks, including work under desks

BEHAVIOURAL COMPETENCIES

The successful candidate will possess the following behavioural competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Effective Interactive Communication
• Teamwork and Cooperation

Salary: $48,750 – $68,068 annually — Pay Band 2 — Management and Non?Union Pay Plan

We encourage applicants to apply online by clicking here before February 19th, 2026 indicating competition number R85-2025/26-842. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

We thank all those who apply however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.