Deskside Support

Service New Brunswick

Deskside Support Technician

2-Year Opportunities

R85-2025/26-776

Pay Band 2

Saint John, Fredericton, and Moncton

Service New Brunswick (SNB) is seeking individuals to join the Technology Services Division as Deskside Support Technicians in the Saint John, Fredericton, and Moncton regions. New Brunswick is modernizing its Clinical Information Solution (CIS), a province?wide digital health transformation initiative designed to replace multiple existing systems and paper charts in hospitals with one connected electronic health information system for the entire province. As part of this transformation, you will support the modernization of critical technology infrastructure—helping build a trusted system for physicians, clinicians, and patients. If you want meaningful work where innovation meets responsibility, this is your opportunity.

About Service New Brunswick

As one of Atlantic Canada's Top Employers, Service New Brunswick (SNB) is a forward?thinking organization dedicated to delivering exceptional service to its clients, including government departments and regional health authorities. With a focus on innovation, efficiency, and excellence, SNB is committed to fostering a dynamic and supportive work environment where employees can thrive and make a meaningful impact. The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 800 employees, we form one of the largest IT employers in the province.

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2025!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

What will you be doing?

As a member of the Client Services team, you will ensure proper computer operation so that end users can accomplish business tasks. The primary function of these particular roles will be the set up and distribution of replacement devices for Healthcare clients. Other responsibilities include, but are not limited to:

• Determining urgency, prioritizing and scheduling problems/tasks, or escalating where necessary
• Recording, tracking, and documenting the problem?solving process, including all decisions made and actions taken through to final resolution
• Performing hands?on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Performing preventative maintenance, including checking and cleaning workstations, printers, and peripherals
• Testing fixes to ensure problems have been adequately resolved

Please ensure that you indicate the competition number R85?2025/26?776 when applying.

What do you need to be successful?

ESSENTIAL QUALIFICATIONS

• Successful completion of a two?year community college program in computer technology or a related discipline
• A minimum of one (1) year of experience providing technical support in an IT environment

Subject to the response to this competition, an equivalent combination of education, training, and experience may be considered.

Some positions will require written and spoken competence in English; some will require written and spoken competence in English and French. Please state your language capability on your application and ensure that your preferred language for assessment is clearly identified.

Applicants must clearly demonstrate the essential qualifications to be given further consideration.

ASSET QUALIFICATIONS

Preference may be given to candidates who demonstrate training or experience in one or more of the following areas:

• Knowledge of the ITIL framework
• Experience with basic computer hardware
• Experience with Windows desktop and server operating systems
• Extensive application support experience
• Experience with diagnostic utilities
• Experience in a health?care environment

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications to be given further consideration.

OPERATIONAL REQUIREMENTS

• Some weekday evenings and weekend work hours may be required
• Frequent travel within the region; candidates must possess a valid New Brunswick Class 5 driver's license and have their own means of transportation
• Candidates will be required to undergo a Criminal History Clearance prior to appointment
• Candidates must be able to lift/move equipment weighing 20–50 lbs and be physically capable of completing technical work at client desks, including work under desks

BEHAVIOURAL COMPETENCIES

The successful candidate will possess the following behavioural competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Effective Interactive Communication
• Teamwork and Cooperation

TECHNICAL COMPETENCIES

The successful candidate will possess the following technical competency:

• Specialized Subject Matter Expertise and Knowledge

Resumés should be in chronological order specifying education and employment in months and years, including part?time and full?time employment.

Salary: $48,750 – $68,068 annually — Pay Band 2 — Management and Non?Union Pay Plan

We strongly encourage you to submit your application via the online portal by using the "Apply Online" button to increase efficiency and maintain a consistent candidate experience. Recruitment will remain open until vacancies are filled. Applications will be assessed as they are received, so candidates are encouraged to apply without delay. Please indicate competition number R85?2025/26?776.

This competition will be used to fill future vacancies at the same level. This posting will remain open until all positions are filled.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply; however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.