Coordinator, Clinical Quality, Education & Research

Position Type:
Permanent
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Closing date:
2026-02-16
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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.

As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

Reporting to the Senior Manager, Mobile Integrated Health, the Coordinator, Clinical Quality, Education & Research is a critical contributor to advancing Mobile Integrated Health (MIH) and Community Paramedicine within an integrated care environment. This role supports the evolution of MIH as a transformative model that bridges gaps across primary care, urgent care, acute care, homecare, and community and social services.

This position is responsible for driving research that informs system reform, enhances patient?centred care, and shapes the future of integrated, community?based healthcare delivery. The Coordinator applies evidence?based approaches, develops collaborative partnerships, and ensures that research findings are translated into practice and policy that elevate clinical quality and operational performance.

The Coordinator will support professional development and continuing education initiatives for Community paramedics across Medavie's MIH Operating companies in the West, ensuring practice standards reflect best evidence, provincial medical oversight, industry guidelines, and emerging clinical trends. This role oversees the development and maintenance of a comprehensive Continuous Quality Improvement (CQI) framework, including data analytics, audits, investigations, and targeted interventions.

As an Advanced Care Paramedic with Community Paramedicine endorsement, the incumbent maintains readiness to backfill and work frontline as required, providing direct patient care when operational needs arise. This ensures the role remains clinically grounded and responsive to the needs of MIH teams and the communities they serve.

Research & Evaluation

• Lead the MIH/Community Paramedicine research agenda aligned with organizational priorities and provincial health system needs.
• Design, implement, and evaluate studies, pilots, and quality initiatives using health services research and implementation science methodologies.
• Secure ethics approvals, develop research protocols, and maintain data governance and privacy standards.
• Build collaborative networks with academic institutions, medical directors, health system partners, and community agencies.
• Conduct environmental scans, literature reviews, and evidence syntheses to support decision?making.
• Develop research datasets, dashboards, and outcome measurement tools.
• Prepare manuscripts, abstracts, and presentations; contribute to conference submissions and publications.
• Translate research findings into clinical practice guidelines, operational improvements, and policy recommendations.

Professional Development & Continuing Education

• Conduct provincial, regional, and individual needs assessments for the paramedic workforce.
• Design and implement clinical education programs aligned with evidence-based medicine and provincial oversight.
• Provide professional development for clinical teams, including simulation, learning management systems (LMS) (iTacit) development, and instructor support.
• Deliver Return?to?Practice training and monitor associated performance outcomes.
• Oversee clinical onboarding and orientation programs.
• Prepare ad?hoc education based on audit findings, investigations, emerging evidence, and industry standards.
• Contribute to performance evaluations and recommendations for employees within MIH.

Clinical Quality & Data Analytics

• Maintain and evolve a Continuous Quality Improvement (CQI) framework for MIH.
• Conduct random and targeted PCR audits, documentation reviews, field assessments, and clinical occurrence investigations.
• Identify system gaps, variance, and risk trends; develop corrective actions at individual and system levels.
• Develop dashboards and KPIs related to safety, access, utilization, equity, and patient experience.
• Support accreditation initiatives and ensure compliance with standards.
• Prepare internal SLT reports, external reports for SHA, and stakeholder updates.
• Support high-profile or complex clinical investigations and provide expert recommendations

Operational, Clinical & Leadership

• Maintain active clinical practice and the ability to backfill frontline roles as required.
• Provide mentorship, feedback, and clinical leadership across MIH programs.
• Act on behalf of the Senior Manager as assigned.
• Participate in committees, symposia, public events, and stakeholder engagements.
• Support liaison activities with hospitals, primary care teams, and allied emergency services.
• Promote MIH and Community Paramedicine within internal and public forums

Education / Experience

• Successful completion of an approved Advanced Care Paramedic (ACP) Program;
• Advanced Certificate in Community Paramedicine (or current enrollment) required;
• Active SCOP license as an ACP in good standing;
• Ability and willingness to pursue a PhD, if required;

• Additional postgraduate education is considered an asset;
• Minimum five (5) years of field experience as a paramedic;
• Demonstrate experience in advanced education delivery, curriculum development, or leadership within paramedicine;
• Proven experience in quality assurance/improvement, auditing, and investigatory processes;
• Experience in health services research or program evaluation is an asset;
• Successful completion of Certificate of CPS 2: CORE (Course on Research Ethics)
• Instructorships in Clinical, operational, or community health programming (BLS, naloxone, ITLS) are considered a significant asset.

Knowledge / Skills

• Ability to work in an ever?changing environment while adhering to tight deadlines;
• Strong ability to build collaborative partnerships and work effectively with diverse internal and external stakeholders, including health system partners, academic institutions, community organizations, and social service agencies;
• Demonstrated capacity to co?design and co?lead research projects alongside interdisciplinary teams, operational leaders, clinicians, community partners, and lived?experience groups;
• Experience working respectfully and meaningfully with Indigenous communities, Elders, Knowledge Keepers, First Nations leadership, and Indigenous service organizations, in alignment with principles of cultural safety, Two?Eyed Seeing, OCAP, and ethical research practices;
• Understanding of cultural protocols, community engagement processes, and methods for conducting research with unhoused
• populations, marginalized groups, rural and remote First Nations, and other equity?deserving communities;
• Ability to apply trauma?informed, harm?reduction, and person?centred approaches in research, education, and quality improvement work;
• Ability to analyze data from a variety of sources and translate findings into actionable insights;
• Innovative and creative in developing quality assurance and improvement programs;
• Proficiency with software applications that support data collection, analysis, analytics, visualization, and presentation;
• Exceptional written and verbal communication skills, including publication?ready writing and strong presentation skills;
• Project management and time management skills, with experience coordinating multi?site, multi?partner initiatives;
• Highly effective interpersonal skills; ability to engage respectfully, facilitate groups, and navigate complex relationships;
• Problem solver; self?directed, independent, and resourceful;
• Well organized with a high level of attention to detail;
• Leadership abilities with a proven capacity to inspire, support, and motivate others;
• Understanding of business process review, evaluation, and change management methodologies;
• Advanced computer literacy, including MS Office and relevant research/education platforms;
• Familiarity with quality assurance, quality improvement, performance?based systems, and implementation science.

Salary Range: $100,000 - $115,000 annually

Bi-Weekly Hours: 75 Hours Bi-Weekly

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.