Talent Operations Specialist - Senior Associate

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The opportunity

The Canadian Talent Enablement team is seeking a Talent Operations Specialist to join the Canada Talent Operations team. The Talent Operations Specialist provides personalized responses to employees for talent processes such as Departures and Leave of Absences. The Talent Operations Specialist will also address employee needs that go above support offered by the third-party talent transaction service provider.

This role involves significant interaction with employees, Talent team members, other internal stakeholders such as payroll, and the third-party services provider.

The responsibilities include performing talent operational tasks, reporting, coordinating major talent programs, and other HR processes to support Talent Operations, the Talent Consultant team, Employee Relations COE and other talent team stakeholders. The incumbent will possess deep understanding of business needs, understand how to ensure successful implementation of key, high-touch people processes and initiatives, and will ensure their support is focused on delivering exceptional client service.

Your key responsibilities

• Conduct employee consultations providing advice and guidance related to processes such as Leave of Absences (LOA) and Return from Leave (RFL), Flexible
• Work Arrangement (FWA), and Education Leaves .
• Support parts of the departure process and collaborate with employees, Employee Relations COE, managers, and stakeholders, as required to ensure a smooth offboarding experience. Tasks include reviewing and approving documents related to departures, and reviewing exit survey data for trends to provide analysis to Talent teams.
• Collaborate with the Talent Consultant team and various stakeholders to manage and execute major talent programs – such as year end activities, campus onboarding/offboarding, vacation administration, and study leave.
• Support employee requests related to Immigration and Work Permits including coordination with EY Law and managing approvals with the business, as needed.
• Execute operational activities including components of employee life cycle transaction requests, effectively monitoring shared inbox and providing recommendations for continuous improvement.
• Supporting case management and act as first escalation point and monitoring the status of cases provided by third party transactional support, managing complex/sensitive employee scenarios and resolving escalations.
• Collect and structure data from multiple sources to produce reports providing analysis and recommendations for moderately complex issues.
• Contribute to process improvement initiatives within the Talent Enablement team, leveraging technology to enhance efficiency.
• Advise peers and share best practices.
• Deliver portions of new employee orientation and presentations.
• Lead or participate in assigned special projects.

Skills and attributes for success

• Experience and understanding of employment legislation
• Ability to prioritize and organize a high volume of work and competing priorities
• Demonstrate initiative and ability to seek out answers to questions and problems
• Ability to operate effectively and independently in a new environment; using good judgement and experience to support decision-making
• Extremely trustworthy and capable of handling highly sensitive and confidential information
• Strong attention to detail
• Strong customer focus, communication and listening skills
• Strong business acumen; understands the professional service industry
• Ability to provide continuous improvement recommendations focusing on improving the employee experience

What we look for

• A Bachelor's degree or a certificate in Human Resources (or a related field). Equivalent experience will also be considered.
• Minimum 3 years experience executing Human Resources programs and processes
• Experience with HRMS system(s) that support HR processes throughout the employee lifecycle (SuccessFactors an asset)
• Strong skills in Excel and Power Point
• Ability to effectively learn and embrace new technologies and techniques
• Experience with ServiceNow is considered an asset
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.

This job posting relates to an existing vacancy within our organization.

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $65,600 to $98,400
• London/Waterloo/Ottawa: $65,600 to $98,400
• Vancouver: $65,600 to $98,400
• Victoria: $65,600 to $98,400

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplif

ying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

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