Quality Assurance Application Tester

Working at Service New Brunswick is more than just a job — it's an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2025!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Who are we?

The work we do has a positive impact on our communities and helps improve the everyday lives of New Brunswickers. With over 800 employees, we form one of the largest IT employers in the province with office locations in most cities and regions. We are mandated to deliver an extensive range of IT Services across various information technology disciplines.

Technology is often a core component to government services provided to the citizens of New Brunswick. As such, we implement and support the technologies used to deliver to Health Care, Education, Justice, Environment, Economic Development, Social Services, Transportation, Agriculture as well as many other sectors. Members of our team have the opportunity drive innovation and excellence across government using technology. Service New Brunswick is seeking an individual to join the Technology Services Division as Quality Assurance Application Tester in Fredericton.

Who are you?

• You are client-centric and passionate about delivering exceptional service.
• You demonstrate initiative and are adaptable, organized and solution-oriented.
• You are an effective communicator and collaborator.

What will you be doing?

As a member of the Strategy, Solution and Planning Services team, you will be responsible for conducting application testing. Responsibilities will include but are not limited to:

• Lead test planning and execution for projects in both Agile and Waterfall methodologies.
• Develop, execute, and maintain automated test scripts using Copado Robotic Testing (CRT), Selenium, Cucumber, and Katalon Studio for web and API testing.
• Perform manual testing, including functional, regression, integration, and exploratory testing.
• Ensure 100% test coverage by creating, executing, and maintaining comprehensive test cases for both manual and automated testing.
• Assist with production issues by reproducing and validating reported defects and completing fix validation testing before release.
• Conduct bug triaging, working closely with developers, business analysts, and stakeholders to prioritize and resolve issues.
• Utilize Azure DevOps for test case management, defect tracking, implementation of CI/CD pipelines and reporting.
• Use Jira extensively for user story and bug management, sprint tracking, and cross-functional collaboration.
• Create, organize, and maintain test cases using Zephyr Scale within Jira, ensuring full requirement traceability and structured execution cycles.
• Adhere to QA procedures, standards, and SNB methodologies to ensure software quality.
• Attend team status meetings and working group meetings as required.
• Work closely with the Quality Assurance team, Project leads, and Business leads to meet project deadlines.

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science, Engineering, Business Administration or in another related discipline and a minimum of three (3) years of related experience with guiding businesses in improving processes OR a two (2) year College Diploma in a related discipline with a minimum of seven (7) years related experience with exposure to analysis of organizations or business domain and documentation of their business, processes and supporting systems. Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Applicants must clearly demonstrate the essential qualifications to be given further consideration.

Written and spoken competence in English is required. Please state your language capability. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience with Copado Robotic Testing (CRT), Selenium, Cucumber, and Katalon Studio for test automation.
• Knowledge of CI/CD pipelines and best practices.
• Experience with Jira for user story and bug management and sprint tracking.
• Experience with Azure DevOps for test case management and defect tracking.
• Familiarity with API testing tools such as Postman.
• Experience with Quality Assurance frameworks and project methodologies including Agile.
• Experience with the Salesforce platform and related modules (such as Health Cloud, Sales Cloud, Service Cloud, Community Cloud)

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• Some weekday evenings and weekend work hours may be required.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment
• Client Service Orientation
• Effective Interactive Communication
• Results Orientation
• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Strong planning and organizing skills.
• Expertise in test automation and manual testing.
• Excellent spoken and written communication skills.
• Ability to adapt with QA technology, software, and applications.

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $46, 514- $74, 360 annually – Pay Band 3 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal by using the "Apply Online" button by February 10, 2026, indicating competition number #R85-2025/26-622. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact people and culture team.

We thank all those who apply; however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.