Membership Advisor

CAA Atlantic - 8 Jobs

Halifax, NS

Closed

This position has been closed and is no longer accepting applicants.

Job Details:

In-person

$33,680 - $50,521 / year

Full-time

Entry Level

Benefits:

Health Insurance

Dental Insurance

Paid Time Off

Pension plan

Life Insurance

Disability Insurance

Bonuses & Incentives

CAA Atlantic is recognized as one of Canada's Most Admired Corporate Cultures! We're committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance, annual incentive program, and top-tier benefits ensure you and your family are well taken care of.

CAA Atlantic is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B., CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world.

"It's so fun to work with CAA Atlantic!" - Linda Landry, Travel Advisor

To learn more about the CAA Atlantic employee experience visit us online:

Join CAA Atlanic as a Membership Advisor where you'll have opportunities each day to make a difference for our Members near and far! Let's Grow Together🪴
Reporting to the Branch Manager, you will play a key role in delivering CAA Atlantic's Member First philosophy by providing exceptional service and expert guidance to our Members. In this member-facing role, you will develop a strong understanding of our full range of products and services-including memberships, travel options, and insurance offerings-so you can confidently identify and recommend the right solutions for each Member's unique needs. Your approach will combine professionalism, enthusiasm, and the ability to turn each interaction into a positive and memorable experience that reflects the trusted CAA Atlantic brand.

On a daily basis, you will provide in-person and over-the-phone assistance to Members and customers, processing payments, updating account details, and supporting membership sales and renewals. You'll also assist with services such as issuing International Driving Permits, taking passport photos, and ensuring all transactions are completed accurately and efficiently. Every interaction will require attention to detail, strong product knowledge, and the ability to navigate a range of inquiries with patience and empathy.

Your expertise will also extend to helping Members plan their travels and road trips across North America. This includes taking customized orders for trip routes, providing tour books and maps, and facilitating bookings for car rentals, hotel reservations, and travel medical insurance. You'll act as a trusted advisor, ensuring that each travel experience is seamless, well-informed, and tailored to the Member's preferences. This part of the role highlights your ability to blend customer service with sales, using your knowledge and proactive attitude to achieve and exceed sales targets while building lasting relationships.

Finally, as part of a supportive team environment, you'll work collaboratively with colleagues to ensure excellent service delivery and smooth branch operations. You'll use your interpersonal skills to handle challenging situations with professionalism, maintaining CAA Atlantic's reputation for reliability and care. Whether assisting a Member with a quick renewal, helping plan a family road trip, or offering guidance on travel medical insurance and memberships, your contributions will directly enhance the Member experience and the success of the Halifax Branch. This is a full time Monday to Friday (9:00AM - 5:30PM) position, with the requirement to work four hours every third Saturday.

This is a salaried position with opportunity to earn commission for the sale of certain CAA Atlantic products and services.

Responsibilities

Provide signature experience customer service to our members and customers
Identify and recommend the right product to members and customers you serve
Contribute to a team-based environment
Navigate challenging situations with patience and grace at the forefront
Facilitate bookings for car rentals, hotel reservations and travel medical insurance
Achieve sales targets
Membership sales, enhancements and changes to their membership account details
Take passport photos
Process International Driving Permits
Take customized orders and provide tour books and route maps
Other duties as required

Qualifications

You possess a high school diploma and preferably have some post-secondary education
You are savvy with computer software and can pick up new skills quickly
You have enjoyed your experience working with the public.
You are motivated to sell
You know your way around a map and can identify many major US and Canadian cities
Most of all you have an awesome attitude and desire to help people.
You can work 4 hours every third Saturday
Bilingualism considered an asset

Company Website: https://www.atlantic.caa.ca/

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#Sales and Business Development jobs

About CAA Atlantic

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

Challenging work with an amazing team
Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
A competitive compensation package
Generous paid time off based on professional experience
Paid volunteering
Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
Health and Safety of employees is the number one priority
Complimentary Premier CAA Membership
An in-house gym facility and/or corporate gym rate and partial reimbursement
An innovative and dynamic work environment
Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

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