Team Leader Training

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Team Leader - Training

About this role

We're seeking a dynamic and experienced Team Leader to support and develop a team of Trainers, responsible for delivering high?quality learning programs across multiple Operational teams. In this role, you will ensure the training team is engaged, aligned with business priorities, and equipped to deliver the knowledge and skills learners need to succeed.

The ideal candidate brings strong leadership and performance?management experience, an understanding of adult learning principles, training facilitation best practices, and measurement of their effectiveness. You will provide clear direction on workload and priorities while fostering a collaborative, high?performing culture within the team and with key stakeholders.

If you're passionate about developing people, partnering with diverse business units, and driving measurable results, we'd love to hear from you.

Position Summary

Reporting to the Manager, Client Solutions, the Team Leader of Training plays a critical role in ensuring the successful delivery of training programs, improving post?training performance outcomes, and enhancing stakeholder satisfaction. You will lead a team of Trainers who support multiple Operational partners, ensuring consistency, quality, and alignment with organizational goals.

Key Responsibilities:

Leadership & Team Oversight

You embody our core values-Caring, Accountable, Responsive, Innovative, and Community-Minded-in everything you do:

• Lead with Care: Lead, coach, and develop a team of Trainers to ensure high performance and professional growth. Allocate resources effectively. Foster a collaborative and customer-focused team culture. You will provide coaching, performance management, and professional development opportunities.
• Be Accountable: Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. You drive performance by ensuring quality, professionalism and training delivery through clear guidance and oversight.
• Stay Responsive : You collaborate across departments and engage with stakeholders to deliver timely, effective solutions to training needs.
• Drive Innovation : You champion new ideas and methods that enhance the training experience
• Build Community : You foster strong, trust-based relationships with internal and external stakeholders, contributing to a culture of respect, collaboration, and shared success.

Operational fluency

• You are familiar with Operations' workflows, SLAs, KPIs, quality metrics, and performance goals.
• You understand operational needs in order to translate into training solutions

Stakeholder Management

• You partner effectively with Operations Leaders, and other stakeholders
• You communicate proactively about training plans, risks, and results.
• You manage expectations around training timelines, capacity, and change impacts.
• You are skilled at navigating competing priorities across multiple Ops teams.

Strategic Collaboration

• You work closely with stakeholders to align training team objectives with business priorities.
• You serve as a key liaison between trainers, and stakeholders.

Required Qualifications

Education :

Bachelor's degree in Business, Education, or related field or equivalent

Work Experience:

3-5 years of experience in training, learning and development

2+ years leadership experience

Other Qualifications:

• Demonstrated success supporting Operations or customer?facing teams.
• Certification(s) in L&D, coaching, project management (e.g., CPTD, CTP, PMP, Prosci).
• Exposure to digital learning tools (LMS, e?learning authoring tools).
• Excellent communication, facilitation, and stakeholder management skills

Language Skills

Bilingualism (French / English) is required

Pay Range

$73,465 - $82,648

This position is Hybrid and open to each of our Medavie locations.
This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

If you experience any technical issues throughout the application process, please email: [email protected] .