Senior Operating Officer

Hours: 70 bi-weekly (8 hour shifts; days)

Salary: HL-25 (CAD88,198.20 - 114,660.00 per annum)

Competition Number: VAC0019815

Posted Date: 2026-01-15

: 2026-01-22

Job Summary

The Executive Director is accountable for providing leadership, support and promoting the strategic direction for St. Patrick?s Mercy Home. This position provides leadership in planning, implementation and evaluation of an integrated team-based organizational structure and resident-centered care delivery model. The Executive Director maintains and evaluates programs and services to provide quality care, has primary responsibility for day-to-day operations of the home, and provides leadership to managers and staff of all departments covering both clinical and support/infrastructure areas.

This position maintains strong collaborative working relationships with NL Health Services departments and programs and works collaboratively with other Long-Term Care sites within the zone. These administrative responsibilities are accomplished in accordance with the general direction and guidelines as determined by the Board of Directors of St. Patrick?s Mercy Home and the Sisters of Mercy. The position works in collaboration with the Director for Eastern Urban Zone, Long-term Care.

Job Qualifications
Education
Bachelor?s degree in a health-related discipline supplemented by a master?s degree in a health-related field, health or business administration and/or health leadership is required.

Experience
Minimum of five years of progressive management and extensive experience in a Resident/Long-term Care or other related health care environment is required. Applicants possessing an equivalent combination of education and experience may be considered.

Competencies (Knowledge, Skills & Abilities)
A dynamic leadership style focused on LEADS (Leading yourself, engaging others, achieving results, developing coalitions and Transforming systems)
Knowledge of geriatric, long-term care and quality management. Ability to lead in a faith-based environment within a publicly funded system
Ability to effectively manage change through leading, motivating and empowering staff.
Ability to identify, manage, direct and evaluate continuous improvement and quality processes.
Ability to effectively manage financial resources by monitoring budget variances and establishing actions to achieve a balanced budget.
Demonstrated ability to drive consensus, resolve conflicts, and facilitate solutions with a multidisciplinary team.
Demonstrated time management, organizational, and analytical skills.
Demonstrated high level of interpersonal, negotiation, facilitation, and networking skills in order to establish, foster and maintain positive working relationships with residents and their families, staff at all levels of the organization, volunteers, community special interest groups, and municipal and provincial authorities.
Demonstrated high level oral, written and presentation communication skills for the purpose of facilitating decision making through clear and well-structured reports, presentations, briefs, submissions, and strategic documents.
Ability to exercise discretion and good judgment in contacts with senior leadership and stakeholders, and in reviewing sensitive information.

Other
Current registration/licensure in the relevant professional association is required.
A satisfactory record of work performance and attendance is required.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.