Coach, BounceBack

About CMHA of NB

The Canadian Mental Health Association of New Brunswick Inc. (CMHA of NB) is part of a nationwide, voluntary organization that that envisions a country where mental health is a universal human right. CMHA of NB work is guided by the mission of ensuring that all people in New Brunswick experience good mental health and well-being.

CMHA of NB is STEADFAST and has long fought to improve the state of mental health in New Brunswick, yet acknowledges that the work is ongoing and remains committed to this important task. CMHA of NB is INCLUSIVE and strives for all people in New Brunswick to see themselves represented and served by CMHA of NB. The organization values the voice of those who have experienced mental illness and recognize a diverse range of mental health approaches.

CMHA of NB is PROACTIVE, with leaders who value action over mere talk, and is committed to innovation and forward-thinking to continually address and improve mental health in New Brunswick. Furthermore, CMHA of NB is COMPASSIONATE, approaching its mission with empathy, care, love, and kindness.

CMHA of NB, being COLLABORATIVE, mobilizes and marshals resources, partners, and people to come together to realize necessary changes in our communities and in the mental health system in New Brunswick. CMHA of NB provides a wide range of services and supports to people who are experiencing mental illness, their families, friends, and the public. One of the core goals of these services is to help people with mental illness develop the personal tools to lead meaningful and productive lives.

Position Summary:

The Coach is responsible for providing coaching and support to primary health care patients participating in the BounceBack: Reclaim Your Health program. This non-clinical role focuses on guiding individuals through a structured self-help program designed to manage anxiety, low mood, and depression. The coach will assist participants in utilizing self-help materials, overcoming obstacles, and implementing strategies learned in the program. The position may be full-time and part-time depending on operational needs.

Mail Duties:

Participant Coaching and Support:

• Provide structured, telephone-based coaching to patients referred by their primary health care provider.
• Support participants in using established self-help materials, reinforcing key concepts, and problem-solving barriers to their engagement.
• Offer motivational support and encouragement to ensure program completion, addressing challenges participants may face in applying strategies.
• Review participant progress, celebrate successes, and reinforce learning and practice of new skills.
• Administer pre- and post-program structured questionnaires to assess improvements in participants' anxiety, depression, and quality of life.
• Maintain effective communication with participants, primary health care providers, and the BounceBack Psychologist Consultant to ensure a coordinated approach to care.
• Document participant progress and enter information into a secure database in a timely manner.

Program Coordination and Liaison:

• Collaborate with primary health care providers and health organizations to ensure seamless coordination and communication for referrals and participant follow-up.
• Act as a liaison between participants, healthcare providers, and the BounceBack Psychologist Consultant to address any concerns or program-related issues.
• Maintain consistent communication with the Manager of Support Services and other team members to ensure program goals are met.

Administration, Record Keeping and Reporting:

• Book and coordinate beneficiary sessions and provide information to prospective beneficiaries.
• Maintain accurate and confidential participant records, documente progress through the self-help program and track improvements over time.
• Ensure all data and documentation is entered in accordance with organizational and program standards.

Other Responsibilities:

• Flexibility in working hours, including evenings, to accommodate participant needs.
• Travel across the province as required, with access to reliable transportation.
• Attend required post-hire training and supervisory teleconferences.
• Participate in program and agency meetings, contributing to team discussions and initiatives.
• Demonstrate cultural competence and work effectively with individuals from diverse backgrounds.
• Participate in ongoing professional development activities to enhance skills and knowledge in coaching and mental health support.

Qualifications:

• A diploma or degree in human service-related discipline, such as social sciences, mental health, psychology, social work, counselling, education, health, or related field.
• Minimum of 2 years of experience in the following:

o Delivering health promotion activities or health screening tools.

o Conducting standardized assessments of participants.

o Creating a collaborative relationship with participants.

o Engaging targeted populations and the general public.

o Coaching and/or teaching experience is an asset.

o Community development experiences an asset.

o Personal or lived experience of mental health issues an asset.

• A combination of related work experience and education may be considered
• Proficiency in both English and French languages is mandatory
• Excellent working knowledge of skills MS Office 365 / Databases is required.
• A valid Work Permit is mandatory for temporary residents.
• Residency in New Brunswick (NB) or willingness to relocate is mandatory.
• A new Criminal Record and Vulnerable Sector Check is mandatory.

Core Competencies:

• Interpersonal Relationship
• Networking
• Communication
• Service Orientation
• Self-Development
• Accountability
• Values, Ethics, Integrity
• Equity, Diversity and Inclusion (EDI)
• Financial Acumen
• Flexibility
• Self-Management and Resilience
• Teamwork and Collaboration
• Leadership and developing others
• Strategic Thinking
• Project Management
• Change Management
• Creative Problem Solving & Decision Making

Knowledge, Skills, & Abilities:

• Solid understanding of mental health and wellness, particularly in areas such as depression, anxiety, and recovery-oriented approaches.
• Familiarity with the principles of Cognitive Behavioural Therapy (CBT) or structured self-help models.
• Knowledge of New Brunswick's primary health care system, community supports, and referral processes.
• Understanding of ethical guidelines around privacy, confidentiality, and informed consent (e.g., PHIPPA).
• Awareness of the social determinants of health and how they impact mental health outcomes.
• Strong coaching and motivational communication skills in a non-clinical, strengths-based framework.
• Active listening and interpersonal skills to support participants with empathy and clarity.
• Effective time management and organizational skills to manage caseloads and appointments.
• Skilled in documenting participant progress accurately, clearly, and in a timely manner.
• Ability to deliver coaching by phone or virtually with professionalism and warmth.
• Ability to guide and support participants through structured mental health programs while maintaining boundaries and role clarity.
• Capacity to build trust and rapport over the phone with individuals from diverse backgrounds.
• Flexibility to adapt to different participant needs and maintain engagement throughout the program.
• Emotional resilience and the ability to manage sensitive conversations with discretion.
• Ability to work independently and as part of a multidisciplinary team, coordinating with internal staff and external partners.
• Strong problem-solving abilities to support participant goal setting and troubleshooting.

Other Attributes:

• Passionate about mental health advocacy and community well-being.
• High emotional intelligence and empathy in leadership.
• Commitment to ethical and evidence-based practices.

Working Conditions:

· Work Environment:

o Primarily based in an office setting with flexibility for remote work as needed.

o Occasional travel within New Brunswick to attend meetings, community events, and community partners engagements.

o Collaborative and team-oriented work culture, with engagement across multiple departments and external partners.

· Work Hours:

o 37.5 hours per week.

o Occasional evening and weekend work may be required.

o Flexibility in schedule to balance organizational needs with work-life balance.

· Physical & Mental Demands:

o Requires sustained periods of sitting, working at a computer, and attending virtual or in-person meetings.

o Fast-paced environment with multiple priorities, requiring strong time management and decision-making skills.

o Emotional resilience needed when handling sensitive mental health-related topics and high-stakes advocacy.

o High level of accountability, requiring creative thinking and problem-solving.

· Health & Safety Considerations:

o Regular adherence to occupational health and safety policies, especially when attending community sites or working with vulnerable populations.

o Exposure to emotionally charged situations and discussions, requiring strong self-care practices and support mechanisms.

How To Apply:

• Please submit your resume and cover letter in one PDF file to [email protected].
• CMHA of NB is committed to building a skilled and diverse workforce that reflects the New Brunswickers we serve. As an equal opportunity employer, we actively support workplace equity for all persons, and are committed to including and reflecting the population we serve. CMHA of NB encourages applicants to identify as belonging to one of the designated groups of the Employment Equity Act. Preference shall be given to those who demonstrate they are among the most qualified as stated above. Employment Equity Act

We thank all those who apply; however, only those selected for further consideration will be contacted.