IT Network Operations Analyst

Job Description

What is the opportunity?

The Operations Analyst is responsible for monitoring and supporting all Royal Bank of Canada's global network environment on a 24/7/365 days a year basis. As a member of the Telecommunications and Network Services Operations NOC, the Operations Analyst will be accountable for monitoring and providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC's operations. This role will require the Analyst to work effectively in both an independent and team-oriented environment.

What will you do?

• Perform technical support and analysis on complex incidents/outages to minimize business impact and promptly restore service within Operational Service Levels (OLA's) and Service Level Agreements (SLA's)

• Monitor/Triage all domestic and international Data Centers, Remote Offices, Wireless and their respective technologies

• Ensure adherence to Change and Incident Management Policies/Procedures with appropriate back out instructions where applicable with respect to Service Level Agreements to our Client Base.

• Escalate any major operational/systems problems to the appropriate 2nd Level support teams, management and key internal and external business partners.

• Coordinates requests with IT support teams, identifying, tracking and resolving issues.

• Detect, investigate, diagnose and recover anomalies across the production infrastructure.

• Perform first level technical support based on the Incident Management Framework.

• Allocate resources to ensure equipment & affiliated software is maintained to achieve high productivity at minimum cost.

What do you need to succeed?
Must have:

• Strong interpersonal and communication skills; ability to communicate with people in a wide variety of areas and at various levels from technical specialists to senior managers

• Undergraduate degree/diploma preferably in Computer Information Systems or equivalent experience preferred

• Cisco Associate or Professional level certification on networking

• Understand the concepts of VxLAN/VPLS/EVPN, DWDM Concepts, F5 and Load Balance Concepts: suspend / activate services.

• Knowledge with Data, Voice and Wireless network technologies including hardware technologies associated with them.

• Understanding of Network based technologies and processes: Cisco suite of products including Cisco SD-WAN / Switches / Firewalls / F5 Load Balancers

Nice to have:

• Experience with Silver Peak SD-WAN technologies (configuration, management, or troubleshooting)

• Scripting and automation experience

• Familiarity working with Service Now, Cisco Catalyst Center, NetBrain

• Basic understanding of ATM platforms and setups i.e., Communication problems / modems/ switches checks.

• ITIL Foundations, Lean Six-Sigma, A+ Certification

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Opportunities to building close relationships with clients

• Access to a variety of job opportunities across business and geographies

#LI-POST

#TECHPJ

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-08

Application Deadline:

2026-01-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.