Portfolio Resource Coordinator - St. John's Branch

• Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
• Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule well in advance
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations team as a whole
• Fill cancellations and openings in the daily schedule
• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
• Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
• Support and process OTRS submissions as they relate to your portfolio
• Take on a large role in Paladin's deployment process
• Ensure billing accuracy and compliance on a weekly basis
• Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll
• Assist People & Culture (P&C) team with administrative duties as required

Additional Skills

• Must be good with time management
• Organized
• Operations Experience (an asset)
• Accounts management & Payroll experience