Senior Change Management Specialist
CAA Atlantic - 7 Jobs
Saint John, NB | Dartmouth, NS
Closed
Job Details:
Benefits:
CAA Atlantic is recognized as one of Canada's Most Admired Corporate Cultures! We're committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance, annual incentive program, and top-tier benefits ensure you and your family are well taken care of.
CAA Atlantic is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B., CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world.
"It's so fun to work with CAA Atlantic!" - Linda Landry, Travel Advisor
To learn more about the CAA Atlantic employee experience visit us online:
- YouTube: Hidden Gems: Working at CAA Atlantic
- Careers CAA Atlantic- Work With Us
- Careers CAA Atlantic - Employee Benefits
- Careers CAA Atlantic- Team Member Stories
Are you a strategic change management professional who thrives at the intersection of digital transformation and people, partnering across teams to deliver lasting organizational impact? You've built a reputation for leading with empathy, using active listening and a people-first mindset to successfully guide stakeholders through even the most complex transitions. Your extensive experience in leading and managing change with mature organizations make you a sought after change professional and strategic partner. Now is your chance to bring your expertise to CAA Atlantic as our first ever Senior Change Management Specialist!
As the Senior Change Management Specialist, you will define, lead, and orchestrate a comprehensive change management framework that ensures successful adoption across the organization. CAA Atlantic is embarking on a multi-year enterprise transformation with a primary focus on ERP implementation, and this role will serve as a pivotal driver in guiding us through that change journey. While the ERP program will anchor your efforts in your first year, you'll also have the opportunity to flex your expertise by supporting additional departmental initiatives and helping diverse stakeholder groups implement meaningful, sustainable change.
In this role, you will be empowered to design and execute end-to-end change strategies. This position is critical to the evolution of our business and ensures that teams can effectively embrace and adapt to new systems, processes, and ways of working with minimal disruption while maximizing value.
Your work will focus on driving measurable end-user adoption and embedding new processes that enable sustained value across the impacted teams and functions. By building trust and readiness through clear, timely communications, you'll ensure that our teams understand not only what's changing, but why it matters - creating the conditions for lasting engagement and success.
You will lead comprehensive training and enablement initiatives designed to equip individuals to perform effectively from day one. Your approach to governance will emphasize transparency, proactively manage risks, issues, and overall readiness across programs and releases. Success in this role means seeing the realization of planned business benefits long after go-live, as your efforts foster stability and continuous improvement through the hypercare period and beyond.
In sum, you will be the driving force behind stakeholder engagement, communications, training and enablement, adoption measurement, and benefits realization.
Reporting to the Executive Sponsor within our Transformation Management Office (TMO), this role can be performed in either Dartmouth, NS or Saint John, NB and is hybrid. Preference will be given to candidates in Saint John. There will be a need for periodic travel to sites and branches during key deployment phases.
1) Change Strategy and Planning
- Develop and maintain the integrated Change Management Strategy spanning transformation initiatives and projects
- Build detailed change plans (impact assessments, readiness plans, communications and recommended training plans, sponsor/leadership action plans) aligned to the TMO roadmap and any cutover milestones.
- Establish and evolve the change framework and toolset for consistent delivery across workstreams (e.g., ADKAR-aligned artifacts, stakeholder maps, change calendars).
2) Stakeholder Engagement and Communications
- Conduct change impact analysis to identify who is affected, how, and when; translate findings into actionable plans.
- Design and deliver multi-channel communications that explain the "why," "what," and "how" of change; tailor messages for executives, people leaders, and front-line teams.
- Coach sponsors and people leaders to model desired behaviors and actively remove barriers.
3) Training and Enablement
- Partner with functional owners and SMEs to define role-based training objectives, curricula, and learning journeys; ensure fit-for-purpose materials for system changes and adjacent process changes
- Working with the People and Culture Team, provide recommendations, insights and support for the design and execution of accompanying training (e.g., instructor-led, e-learning, job aids). Monitor completion, proficiency, and performance transfer to the job.
- Champion continuous improvement in learning assets and support resources (knowledge base, how-to guides, office hours) by partnering with SME on the development, communication and integration.
4) Readiness, Delivery and Adoption
- Run readiness checkpoints and go/no-go inputs for releases; coordinate change activities across project plans (communications drops, training windows, UAT support, cutover tasks).
- Lead change networks/change champions in business units to localize change and surface feedback.
- Track adoption metrics, sentiment, and business KPIs; implement corrective actions to close gaps.
5) Governance, Risk and Reporting
- Integrate change management into TMO governance (stage gates and status reviews).
- Identify and mitigate change risks, resistance hot spots, and capacity constraints; escalate as needed.
- Produce clear, executive-level reporting on readiness, adoption, and benefits realization.
6) Post-Go-Live and Benefits Realization
- Orchestrate hypercare change activities (floor support, FAQs, reinforcement communications).
- Validate benefits realization with business owners; embed reinforcement mechanisms (coaching, performance measures, recognition).
7) Collaboration & Leadership
- Work day-to-day with TMO program leadership, PMO/TMO, IT, HR/L&D, Finance, and business leaders.
- 7-10+ years in change management for complex, multi-year transformations, including ERP programs.
- Certified or working towards one or multiple of the following; Prosci, CCMP, PMP or PMI-ACP, Agile coaching.
- Hands-on experience with major ERP platforms (e.g., Microsoft Dynamics 365, SAP S/4HANA, Oracle Cloud, NetSuite).
- Demonstrated success leading enterprise-scale change across diverse stakeholder groups.
- Demonstrated ability to influence at all levels, including executive sponsors, and to coach and develop change champions across the organization
- Expertise in recognized change methodologies (e.g., Prosci/ADKAR) and pragmatic application.
- Knowledge and/or experience in project management
- Strong facilitation, communication, and storytelling skills; ability to influence executives and coach people leaders.
- Experience building training strategies and enablement content for system/process changes.
