Senior Manager, Performance Information Management

Job Description

What is the opportunity?

As Sr. Manager Performance Information Management, you will lead a team of data and business professionals to provide streamlined reporting and insights across Regional Banking. You will utilize cutting edge data capabilities to optimize reporting of business results that supports advisors, leaders and National Office teams. You will lead all aspects of end-to-end enablement of data pipeline (ingestion, ETL and analytics delivery processes), including oversight of business applications, reporting platforms and infrastructure.

You will play a critical role to advance, modernize and improve data process automation capabilities, and in the end-to-end delivery of comprehensive reporting solutions which help optimize business results from an operational and employee performance perspective and to enable effective decision making for senior leadership team.

What will you do?

• Lead and coach a team of analysts and BI specialists who ensure the safety and soundness of the production environment, which includes legacy systems and including monitoring of day-to-day processes, investigation and triaging issues and providing prompt communication to stakeholders.
• Build, maintain, enhance, oversee and reinforce governance model and best practices for our infrastructure and applications (eg SQL Server, Tableau, ThoughtSpot, UAC, Linux Server); ensure operating model is in compliant with RBC policies and address gaps. and maintaining legacy reporting models
• Design and develop innovative, automated self-serve reporting solutions that enable partners to monitor employee and business performance, present key analytical and insights to underlying drivers, and support leaders in identifying opportunities to deliver enhanced performance results and drive an exceptional client experience.
• Lead a transformational initiative to migrate, automate and/or decommission manual and legacy reporting through automation.
• Frequently interact and collaborate with partners to understand their business processes and objectives in order to define/recommend data & reporting solutions to meet those objectives, and to build and manage effective relationships with key stakeholders, functional groups and other relevant members of the enterprise and our T&O partners.
• Participate in decision making related to ongoing prioritization and reprioritization of work to accommodate evolving business priorities and changing needs.
• Be a thought leader within the P&CB data community, applying a strategic lens to the development of automated insights, advancing technical capabilities and influencing an environment of continuous improvement.
• Support Transform for Tomorrow initiatives, to expand our use of BI tools, including, setting up the production environment, enhancing existing governance model and guiding principles.
• Educate, coach and facilitate team's growth by improving team member's understanding of internal policy & procedures and introducing new technology, including but not limited to Cloud, Snowflake, Starburst Trino, Machine Learning, etc.

What do you need to succeed?

Must-have:

• Demonstrated ability to lead a team and work collaboratively through impact and influence in a cross-functional environment, as well as independently with initiative taking ownership.
• Degree in Computer Science, Mathematics/Statistics, Engineering, related field or equivalent related experience.
• Expert in ETL and big data modeling capabilities, with programming experience in large databases/datasets and using Python, SAS, SQL Server and Teradata SQL Assistant.
• Problem solver and logical thinker who can trace back and identify root cause of issues and articulate impacts of changes
• System administration and change management experience in defining and shaping governance framework related to accesses, production processes, data security and disaster recovery
• A solid understanding of change management with exceptional communication skill (verbal and written) who can translate, explain and clarify technical concepts to non-technical audience

Nice to have:

• Financial Services Industry/Business Financial Services knowledge with understanding of Retail Banking.
• Experience in project delivery and developing performance metrics/reports.
• Programming/coding skills in Snowflake and Hadoop (HIVE)
• Working experience in GitHub, and data management applications such as Collibra, Tableau Metadata, and Power BI.
• Experience with Tableau Security and Tableau Server Administration.
• Unix / Linux system administration

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work and take on progressively greater accountabilities

Job Skills

Big Data Management, Budgeting, Business Performance Management, Critical Thinking, Knowledge Organization, Long Term Planning, Performance Management (PM)

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-12-18

Application Deadline:

2026-01-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.