Lead, Business Support Specialist- Government Relations

Title: Lead, Business Support Specialist- Government Relations

Employee Working Location: Partially Virtual / Hybrid (Ottawa, ON)

Employment Status: Permanent Full-time

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will be:

• Contribute to the development and implementation of business management practices, processes and tools to support continuous improvement and operational efficacy.
• Contribute to the annual budgeted process.
• Act as a liaison between different departments and stakeholders to ensure alignment and effective collaboration and information sharing.
• Drive innovation and continuous improvement within the business support functions.
• Lead development of internal and external reports that communicate progress, results, and impact.
• Develop and use performance dashboards, summary reports, and other tracking tools to inform leadership and improve delivery outcomes.
• Develop, apply, and improve standardized tools, templates, and processes to support effective planning, execution, and reporting.
• Identify opportunities to improve operational efficiencies and contribute to enterprise-wide planning or process improvement initiatives.
• Ensure that portfolio reporting meets internal standards and external accountability requirements.
• Coordinate and maintain strong working relationships across internal departments, operational teams, to ensure effective delivery.
• Will also assist in planning and execution of leadership forums aligned to the mandate of the Chief of Policy & Strategic Relations.

What we look for:

• Qualifications include a minimum of 8-12 years experience and a university degree in business administration, public administration, social sciences or a related field and/or an equivalent combination of education and experience.
• Requires expertise in a specialized discipline or broad experience across fields, along with an understanding of interconnections between processes and business units to provide effective leadership.
• Proven experience in budget management, financial planning, and resource allocation.
• Proficiency in standard computer applications (Microsoft Office Suite) and knowledge of
• project management tools, data analytics platforms, and financial management software.
• Strong knowledge of program and project management methodologies, tools, and best practices.
• Proficiency in business process improvement, data analysis, and reporting.
• Ability to build and maintain strategic relationships with internal and external partners.
• Communication and influencing skills to synthesize diverse and sometimes conflicting perspectives and find mutually beneficial solutions, often in sensitive or complex situations.
• Fluency in French is a strong asset.

Working Conditions:

• The work pace is often unpredictable with significant time pressures.
• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.
• The majority of work will be conducted from an office-like setting.
• Some domestic travel to generally safe locations may be required.
• Work requires the ability to work to multiple, conflicting deadlines.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada. At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Internal posting : this role will be unposted on December 31st 2025