Supervisor-Hospital to Home Program

Title: Supervisor-Hospital to Home Program

Employee Working Location: In-person (Sault Ste. Marie, ON)

Employment Status: Temporary Full-time (12 Months)

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role you will:

• Supervise the day-to-day operations by assigning work, providing direction, monitoring workflow, conducting quality checks, allocating resources, coaching, implementing daily/weekly operation cycles and providing support to ensure the team is engaged and motivated to complete tasks effectively and on time.
• Facilitate effective communication and collaboration among team members and provide regular communication and updates to team.
• Build and maintain relationships with internal and external clients.
• Monitor and solve day-to-day operational problems and client escalations by consulting established procedures and processes and working with team members to ensure alignment with client expectations.
• Respond to escalated or complex client needs by clarifying those needs and tailoring services or processes within established precedent to meet them.
• Supervise the implementation of program goals and deliverables, ensuring alignment with the program objectives and organizational policies and procedures.
• Prepare regular reports on program activities and trends, outcomes, budgetary expenditures, etc. and contribute to financial projections and other reports.
• Monitor procedures, processes, practices, and policies for business unit/program.

What we look for:

• Qualifications include a minimum of 3-5 years' experience and a 1-2-year post-secondary certification/diploma and/or an equivalent combination of education and experience.May require technical certifications or professional designations and the ability to adapt knowledge and practices to varying situations or equipment.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required and ability to navigate and troubleshoot multiple systems.
• Experience leading others, supervising and coordinating the work of others and managing workloads.
• Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
• Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations.

Working Conditions:

• 35-hour work week, Monday to Friday.
• Most of the work is performed in an office environment.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC), Vulnerable Sector Check, Driver's Abstract and 2 COVID vaccinations.