Summer Student – Customer Care

Join Atlantic Lottery for an Exciting Summer!

Are you an energetic, responsible, and enthusiastic post-secondary student looking for a rewarding summer job? Atlantic Lottery is on the lookout for students just like you! If you're 19 years or older by the start of the work term, we have an amazing opportunity that will help you build your skills, make new friends, and make a difference in the lives of Atlantic Canadians.

Position: Summer Student - Customer Care
Location: Moncton, NB in office
Work Term: Typically 16 weeks, starting in May 2026
Application Deadline: January 9, 2026

Why Join Us?

• Hands-On Experience in Workforce Analytics: Gain practical exposure to scheduling, forecasting, and performance reporting in a real-world contact center environment.
• Learn from Industry Experts: Work alongside experienced professionals in Customer Care and Workforce Management who will mentor and guide you.
• Develop In-Demand Skills: Build your proficiency in data analysis, Excel, and reporting tools-skills that are highly valued in today's job market.
• Make a Real Impact: Your contributions will help optimize service levels and improve customer experiences for thousands of Atlantic Canadians.

• Strong interest in workforce planning, data analysis, or customer service operations.
• Comfortable working with spreadsheets and basic reporting tools.
• Good organizational skills and attention to detail.
• Effective communication skills for working in a team environment.
• Familiarity with Excel or similar tools.

Education and Requirements:

• Currently studying post-secondary education in IT, Business, BI Reporting, Sales, QA Testing, or another related field.
• Must be 19 years of age or older by start date.
• Must reside in Atlantic Canada.

Recruitment Process: Over the past few years, we have embraced meaningful changes in our workplace, including enhancements to our hiring practices. Our typical recruitment process includes two in-person interviews, an assignment and/or scenario-based questions to assess your knowledge, behavioral or cognitive assessments, and verification of relevant certifications, where applicable. All interviews are conducted in English, our primary working language, unless otherwise specified.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Please note that the successful candidate will be required to undergo reference checks and a mandatory criminal background check. Depending on the role, financial, educational, and credential verifications may also be conducted as part of our comprehensive hiring process.

Eligibility to Work in Canada: As applicable, candidates must have acquired all required work permits/visas and other authorizations and otherwise be eligible to work in Canada at the time any offer of employment is made by AL. It is the sole responsibility of the candidate to obtain all required work permits/visas and other authorizations.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.