Parts and Service Advisor

Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Parts and Service Advisor.

This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.

Lounsbury Heavy-Duty Truck Centre in Fredericton is a part of the Lounsbury Group of Companies. We invest in our employees through training programs and offer:

• Competitive Wages
• Group Benefits Plan, including health, dental, vision, life insurance, short-term disability, and long-term disability, that start on the first day of work (no waiting period)
• Paid Vacation and Sick days (vacation is negotiable based on experience)
• Company Pension Plan (after 6 months)
• Employee discounts on cars, services, and Lounsbury Furniture
• Career growth and continuous development

• Provide customer service at the Parts and Service to walk-in customers and customers calling the dealership.
• Perform physical inventory regularly to ensure all stock levels are accurate in the system.
• Prepare bills of lading, invoices, and other shipping documents.
• Assemble containers and crates in the Parts area: keep it clean and organized.
• Keep records/files up to date.
• Pack goods to be shipped and unpack goods received.
• Must be willing to learn how to drive a forklift.
• Answer phone calls and emails from customers to book an appointment for service.
• Write up a repair order and document the customer's concerns to ensure accurate information is provided to the mechanic.
• Keep the customer informed while the truck is being repaired.
• Check and advise the customers if repairs are approved under warranty.

• High School diploma or equivalent.
• Must have a valid driver's license and a clean driver's abstract.
• Must be computer literate - be able to use Microsoft Outlook, Excel, and be able to learn a new computer program.
• Experience in the truck industry, rental, or automotive industry is an asset.
• Strong interpersonal skills, customer service skills, and troubleshooting skills.
• A good team player has a sense of urgency and can multitask.
• Good work ethic.
• Ability to perform repetitive heavy lifting (up to 50 lbs).
• Keeps their work area very clean and organized.