Flight Service Coordinator Supervisor

PAL Aviation Services has three locations —Halifax, Nova Scotia, and St. John's & Wabush, Newfoundland and Labrador — and has been consistently recognized for its exceptional services to commercial, corporate, military and private aircraft for more than 30 years. Offering refuelling, handling, logistics coordination, hangarage, cargo services and extensive amenities, PAL Aviation Services gets its clients in the air on schedule.

PAL Aviation Services is currently seeking a full-time Flight Service Coordinator Supervisor to join our team in St. John's, NL.

Duties and Responsibilities:

• Responsible for all duties of the Flight Service Coordinator when required (up to 3-4 days a week at peak periods) - Working Supervisor
• Communicate with employees on daily activities, holding staff briefings to ensure staff are aware of any issues or concerns for the day/week ahead.
• Plan and adjust work schedules and ensure appropriate staff coverage and shift handovers.
• Approve employee timecards and requests for leave.
• Interview new staff as required.
• Observe employee performance to ensure policies are adhered to and review employee work to ensure accuracy and quality.
• Complete performance reviews and give appropriate feedback
• Work with employees to provide support and solve any employee issues.
• Create and maintain customer relationships, follow up on all customer issues or concerns and ensure customer calls and emails are responded to in a timely manner.
• Act as a mentor to new personnel.
• Solicit new business opportunities.
• Ensure daily checks of FBO facilities are completed and FBO is presentable for clients.
• Attend Daily Operations meetings as required.
• Complete administration duties, including development of staff schedules, inventory reconciliation, fuel paperwork, etc.
• Liaise between front desk staff and ramp support to determine ramp parking plan
• Other duties as assigned.

Qualifications:

• 3-5 years of customer service and supervisory experience in a fast-paced environment
• Ability to acquire a Transport Canada Security Clearance
• Ability to meet tight deadlines and work under pressure
• Ability to work alone and in a team environment effectively
• Computer skills including Microsoft Office Suite
• Ability to work flexible hours and shift work

We offer:

• Personal travel privileges with PAL and interline agreements with multiple airlines
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined contribution pension plan
• Employee Stock purchase plan
• Employee tuition assistance program
• Employee and Family Assistance Program

PAL Aviation Services is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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