Joint Operations Supervisor (3 month term)

Position Type:
Temporary - Temporaire
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Closing date:
2025-11-24
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Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

The JOS will be expected to maintain provincial operational awareness while providing direction, collaboration, and reports on issues/concerns. The JOS will function in the MCC to enable access to operational information and the immediate ability to jointly collaborate with the MCC and Operations leadership team.

This role will remain operational and will not assume any of the MCC duties / responsibilities. The JOS will be the first point of escalation for Operations Leads dealing with issues or concerns. In addition to the JOS duties, this role may also be deployed as an incident manager to major incidents throughout the province.

The position entails, but is not limited to the following:

• Monitoring of overall system including OLD management and system capacity
• Fostering and maintaining relationships with the OPS leads, the MCC team and leadership, System Support, Fleet services, and LifeFlight
• Direct link to Duty Manager for OPS Leads
• Liaise between OPS and MCC (Supervisor /SCO)
• Host of notable conferences on recorded lines including the 0645 and 1845 shift briefings
• PSAP connection when necessary
• Decision support for complex transports
• General field operations hand off approvals
• Use of AceTech to monitor over speeds, fuel, and battery levels in real time
• Weather/Road condition awareness
• Contact for TIR and other local agencies
• Support and ensure LIF completion
• Awareness of EPSO related code responses, remote responses, and ERT activations/deployment.
• Direct oversight for the CSP team
• Support for the MCC clinical team
• Provide support with regards to ensuring call backs to stacked responses are completed
• Support the PEER activation process
• PCR completion / disclosure
• Other provincial duties as required

This is a great opportunity to further develop your leadership skills. You will have accountability for the real time, operational awareness and decision making of provincial operations.

As the successful candidate, you have the fundamental supervisory skills required including demonstrated leadership, planning, organizing, directing, and motivating staff.

You have demonstrated the ability to exercise independent judgment and problem solving; have solid managerial/supervisory experience and formal business training and/or university diploma or degree as an asset; have effective written, oral, and presentation skills; display an overall aptitude for negotiation and dispute resolution skills; you lead by example and practice good time management; and exercise a significant degree of discretion in the decision-making process.

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace, and this role will be critical in doing so.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.