Senior Coordinator-Hospital to Home Program

Title: Senior Coordinator-Hospital to Home Program

Employee Working Location: In-person (Sudbury)

Employment Status: Temporary Full-time (12 Months)

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Build and maintain relationships with community organizations, partners, and/or vendors agencies to foster collaboration, coordination, and mutual understanding.
• Coordinate and support the planning and execution of program/service delivery activities.
• Ensure services are delivered efficiently, effectively, and in alignment with CRC standards, policies and community needs.
• Collaborate with internal teams to ensure the programs/services meet the needs of the communities served and align with organizational goals.
• Assist in resource management, including tracking budgets, procurement needs, and reporting requirements.
• Prepare regular program/service reports and assist with the collection of data for assessments and program/service evaluations.
• Identify areas for process improvement within the program and service delivery framework and recommend changes.
• Contribute to the development of new program/service strategies and solutions to improve service delivery.

What we are looking for:

• Minimum of 4-5 years' experience and a 1-2-year post-secondary certification/diploma and/or an equivalent combination of education and experience.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint), SharePoint and databases.
• Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Experience in managing client relationships by understanding client needs, addressing concerns, and ensuring overall client satisfaction.
• Ability to demonstrate compassion, empathy and understanding for individuals with differing cognitive and physical abilities or those experiencing stressful situations.
• Ability to identify opportunities for process creation and/or improvement to enhance efficiency and effectiveness in service delivery.

Working Conditions

• Ability to adapt to changes in work priorities and respond to time sensitive needs.
• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.
• Work requires travel to safe locations; limited exposure to adverse conditions.
• Work requires the ability to work to deadlines.
• Work requires interactions with dissatisfied clients and the resolution of complex client issues.
• The majority of the work is performed in an environment which is mostly clean and comfortable.
• Eligibility to work in Canada. At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).