Sr. Manager, End User Services Risk Management

Job Description

What is the opportunity?

The Sr. Manager, End User Services Risk Management will play a critical role in driving risk governance, compliance, and integration for the CNB Technology and the RBC Technology Infrastructure (TI) organizations. This is a new role in the End User Services Technology Risk team. This role will drive CNB and RBC risk management governance, compliance, and integration in the End User Services Technology space.

What will you do?

• This role will collaborate with the IT departments (e.g. cloud, mainframe, database, middleware, operations, DR), enterprise risk and security teams and 2LOD to ensure RBC and CNB technology maintains compliance across technology related Risk, Audit and Regulatory findings, Key Risk Indicators (KRI's) and that remediation plans are - documented, managed and completed in a timely manner.

• The position ensures compliance with regulatory, internal risk, and audit expectations while fostering a culture of proactive risk management across the IT organization and supporting the achievement of TI's strategy.

• Work closely with CNB and RBC Technology owners to monitor and manage risk compliance across KRI's (IAM, ITSM, Issue Management, Audit, Vulnerability and Patch Management, EOL, TSS, Openshare, NPID).

• Partner with technology owners to document and manage remediation plans to drive risk compliance and technology integration between CNB and RBC.

What do you need to succeed?

Must have:

• Minimum of 5 years in an IT Risk Management capacity, across any of the 3 lines of defense, with a strong focus on mitigation and remediation.

• Minimum of 5 years in an IT Project Management capacity.

• Strong understanding of risk management frameworks and standards across the US or Canada (e.g., regulatory compliance, enterprise risk, internal controls, SOX, ITGC); expertise with UK and APAC regulators, considered beneficial.

• Understanding of various infrastructure and middleware platforms such as cloud, mainframe, middleware, database, operations.

• Exceptional relationship-building skills, with the ability to collaborate across diverse functions and levels of the organization.

• Passionate about improving the risk management experience while delivering on commitments and expectations from risk stakeholders.

• Experience managing and prioritizing multiple risk remediation projects simultaneously.

• Industry framework knowledge, i.e., ITIL, NIST, COBIT, FedRAMP, FFIEC.

Nice to have:

• Industry related certifications, i.e., CISA, CRISC, CISM, CISSP, PMI etc.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work as part of a global team.

• A world-class training program in financial services.

#LI-POST

#TECH PJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Business Continuity and Disaster Recovery (BCDR), Cost-Benefit Analysis (CBA), Cyber Security Governance, Cyber Security Management, Disaster Recovery Business Continuity, Firewall Management, Firewalls, Information Security Auditing, Information Security Management, Information Security Operation Center (ISOC), Information Technology Operations, Information Technology Project Management, Issue Management, IT Asset Management (ITAM), ITIL Problem Management, IT Network Security, IT Process Management, ITSM, Network Security, Operational Delivery, Problem Management, Process Management, Product Management, Risk Compliance {+ 3 more}

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-10-24

Application Deadline:

2025-11-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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