Client Investigator

SOCIAL DEVELOPMENT

INVESTIGATOR (HRDO2)

EXPRESSION OF INTEREST
1 YEAR SECONDMENT OPPORTUNITY

Saint John

The Department of Social Development is seeking an individual to join the Audit Services team as a Client Investigator.

As a member of the Audit Services team, the successful candidate will be responsible to conduct in-home interviews, that may be geographically isolated, with clients to obtain up to date information on their situation as it relates to their continuing eligibility for financial assistance; verify the information through third party checks; interpret Departmental policies and procedures to determine client's continuing eligibility for assistance; identify overpayments; document and report findings of investigations to the Department and make recommendations as to actions to be taken in these cases. This includes gathering relevant evidence and preparing reports for the prosecution of fraud cases, and making court appearances to present the evidence from the investigation. Duties also involve having contact with various government agencies and with the public in general. Other responsibilities may be assigned as required. The candidate must have the ability to work independently with minimal supervision. Experience working with Microsoft Office Suite is required.

ESSENTIAL QUALIFICATIONS: Graduation from University at the bachelor level with a degree in a related discipline.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate experience in one or more of the following asset qualifications:

• Experience in non-violent crisis intervention;
• Experience with de-escalation
• Experience in conducting in-home interviews with clients;
• Experience in verifying information through third party checks; and
• Experience in documenting and reporting findings of investigations.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

Operational requirements: Applicants must be able to transport themselves for work purposes. The candidate must have an active driver's license. Frequent travel within the region and some travel within the Province is required to do home visits.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Client Service Orientation;
• Effective Interactive Communication;
• Flexibility;
• Commitment to Learning;
• Analytical Thinking/Judgment; and
• Teamwork and Cooperation.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Ability to Use Office Technology, Software and Applications;
• Planning and Organizing Skills; and
• Written Communication.

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

This competition may be used to fill future vacancies.

Classification: Human Resources Development Officer 2

Salary: $72,124 to $88,452 per annum

Interested employees must discuss this opportunity with their supervisor prior to submission.

We encourage applicants to apply on-line or by mail at the following address by indicating competition number: R76-2025-26-52 by December 22, 2025.

Social Development

Human Resource Services

4th floor, 551 King Street

Fredericton, NB E3B 1E7

Telephone: (506) 462-5096

E-mail: [email protected]

We thank all those who apply however only those selected for further consideration will be contacted.

As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

Improving the lives of New Brunswickers every day!